Information Technology Professional Experience

Skills Summary

Server installation and support

Networking installation

Cisco VoIP

VMWare and SCCM

Email Security

Network Intrusion

Anti-Virus and Malware

Hardware and software

Highly motivated

Work in team or individually

Project Management

Training for staff/coworkers

Good communication skills

Documentation / Reporting

Willing to learn

Professional Experience

COMMUNITY ONE BANK Hickory, NC

Network Technician, Server Administrator 2003 – 2017

Originally hired to manage servers and networks across northwest North Carolina through 25+ locations.

Responsible for research, documentation, and implementation of future growth as related to Information Technology.

Worked hand in hand with outside contractors to install and maintain the WAN including Cisco and Adtran routers, as well as Voice Over IP Phones.

After merger, all server and management was moved to Asheboro, NC. I was retained for my knowledge and to remain a Network Technician for the western region of NC.

Assist with installation and configuration of SCCM server, as well as testing.

Currently using VMWare with Blade Servers.

Responsible for user support, both onsite and through helpdesk.

RHT CONSULTING Charlotte, NC

Technical Professional, Server Administrator 2001 – 2003

Server Administration and user support.

Develop routines for backup and data security including email scanning and protection.

Create procedural documentation for employees in other locations.

Work with multiple groups from corporate locations around the United States for projects, upgrades, and other issues.

Upgrade servers and workstations to keep hardware and software current for the needs of employees and customers.

TEK SYSTEMS Southfield, MI and Charlotte, NC

Technical Professional, Server Administrator 1996-2001

Responsibilities included handling onsite day-to-day customer relations with all clients I was contracted to. Flexibility, excellent communication and documentation skills, and reliability were required to handle all tasks and duties assigned. Knowledge of a variety of services and technical abilities, from hardware to software, workstations to servers and networking, was essential to provide the customer with the technical solution they needed. Specific accomplishments include:

Build, deploy, and support Servers (Domain Controllers, Exchange, Terminal Server) in Windows NT and 2000.

Migration of servers and other software to hardware.

Conduct meetings with department heads to discuss procedures and concerns as well as future technology.

Research, purchase, and deploy software to fit the needs of the companies I was working with.

Create instructions and documentation to assist other personnel that would be using and supporting the technology.

User support including onsite and remote staff.

Was required to develop and maintain good working relationships with contractors and other vendors.

Education

Owens Community College in Toledo, Ohio

3 YEARS – Accounting and Computer Programming

Clay High School in Oregon, Ohio

3.8 GPA

Supplemental Training

- A+ Certification - MCP in Server Essentials

- MCP in NT Workstation 4.0 - MCP in TCP/IP

- MCP in NT Server 4.0 - MCP in Networking Essentials

References Available Upon Request

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