Customer Service Sales Representative

Erin Maxwell

***** ****** **** *** **************

657-***-**** **************@*****.***

Qualifications

Experienced with High Volume Calls

Ability to Work Independently or in a Team

Proficient with Microsoft Office

Motivated, Reliable and Self-Starter

Over 5 Years of Customer Service Experience

Work Experience

Customer Service

Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints

Checked to ensure that appropriate changes were made to resolve customers' problems

Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken

Assisted customers with their packing and shipping needs

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers

Sales Representative

Contacted regular and prospective customers to demonstrate products, explain product features, and solicit orders

Recommended products to customers, based on customers' needs and interests

Answered customers' questions about products, prices, availability, product uses, and credit terms

Estimated or quote prices, credit or contract terms, warranties, and delivery dates

Consulted with clients after sales or contract signings to resolve problems and to provide support

Private Caregiver

Communicated with children's parents or guardians about daily activities, behaviors, and related issues

Maintain a safe play environment, sanitized toys and play equipment

Entertained, conversed with and read aloud to keep them mentally healthy and alert

Dressed children and changed diapers

Observed and monitored children's play activities

Work History

Private Caregiver Private Residence 06/06 – 06/17 Cypress, CA

Customer Service/Sales Representative Aim Mail Center 06/10 – 06/12 Fountain Valley, CA

Customer Service/Sales Representative Aim Mail Center 06/02 – 09/05 Long Beach, CA

Education and Certification

Intercoast Community College Vocational Certificate – Drug/Alcohol counseling Orange, CA

Los Alamitos High School Diploma Los Alamitos, CA

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