Engineer Support

Thomas D. Horne

**** ******* **** *****

Raleigh, NC 27616

Telephone: 919-***-****

SUMMARY OF QUALIFICATIONS

Experienced with utilizing applications to support deliverables

Outstanding team leadership skills

Excellent communication skills

PROFESSIONAL SUMMARY

Desk Side Consultant

Fedex contractor

Provide the following support

Active Directory

Wireless and LAN

VPN support

McAfee encryption

Install/setup network printer

Desk-side support

Remote support

IE and Chrome

Blackberry, Android, and iPhone devices

Service Now ticketing system

Laptop Desktop driver update

Advisory Software Engineer

IBM

Project Manager

IT Trainer

Information Developer team lead

Server Administrator

Desk-side support

Hardware Procurement

IT Service Engineer

IBM

Series I

System 36, 34, 32, 5520

Networking

Education

B.S., Secondary Education, Kentucky State University, Frankfort, KY

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