Support Information Technology
Resume:
Brent A DeSilva
*** ***** ******, ****** ** *****
*****@********.***
SUMMARY
More than 15 years experience working with servers, workstations and networks. Strong ability to figure issues out with no support.
COMPUTER SKILLS
Operating Systems
Proficient with all Windows desktop and server operating systems
Familiar with Linux and Mac
Software
Windows 95,98,2000,XP,Vista,7,8,10 and Office Suite
Linux and Mac
Windows server NT 4,2000,2003,2008,2012,SBS 2003, SBS 2008, SBS 2011
TCP/IP, Exchange, SQL, Firewalls, and Gateways
EXPERIENCE
Field Service Admin
2006-Present
CRS
Primary Responsibilities include support of Windows networks for clients with 1-100 users
24x7 support remote and onsite support
Server maintenance, administration, upgrades, and migrations
oBuild and configure
oUser account administration, active directory, shares, printers, mapped drives
oIIS, Exchange, SQL, VPN,DNS,DHCP, Remote desktop, OWA
oSecurity, Trend, Symantec, SSL certificates
Network design and implementing
oRunning new cat 6 drop lines and terminating
oConfiguring smart standalone and stackable switches
oRouter configuration Cisco, Watchguard, Sonic, Netgear and Linksys
oFirewall porting
oMX and domain records
oTroubleshoot connectivity issues
Troubleshoot hardware
oTroubleshoot servers and desktops, malfunctioning items such as RAM, Video cards, NIC, System boards, Hard Drives, BIOS
oData Recovery
Applications Support
oService a wide range of clients with proprietary needs from dos based to windows
oInstallation and configuration
oOffice suite including outlook with exchange
Desktop Support
2003-2006
Sabertech Systems
Field service support for Partners Healthcare
Deployment of new workstations
Troubleshooting network server and desktop issues
Desktop Support
1999-2002
Vedas
NT4, 2000 support
Linux support
Hardware support
EDUCATION
Clark
1999-2000
Woburn, MA
Information Technology
MCSE, CompTIA Network+, DCSE
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