Business Systems Analyst

DANNY LEE BOONE, MBA

** ***** ***** • San Francisco, California 94127

415-***-**** • ***************@*****.***

SENIOR BUSINESS SYSTEMS ANALYST

Performance-driven analyst with 13+ years of experience delivering productivity and efficiency gains for high-volume financial services companies. Demonstrated talent for collaborating effectively in cross-functional teams of business and technical stakeholders. Solid expertise in leveraging Agile methodology for development, implementation and support projects. Proven ability to analyze and solve complex data problems. Track record of building capacity by training and mentoring junior staff.

Areas of Strength

Project Management • Cross-Functional Teams • Requirements Analysis • Solutions Development

System Specifications • Operational Enhancements • Impact Assessments • Technology Evaluation

Root Cause Analysis • Process Reengineering • Workflow Optimization • Data Mapping & Transfer

Performance Monitoring • Reporting • Testing • Troubleshooting • Quality Assurance • Communications

PROFESSIONAL EXPERIENCE

CSAA INSURANCE COMPANY (via PRO UNLIMITED), Walnut Creek, California • 2015-2017

Offers automobile, homeowners and other personal lines of insurance to AAA members.

Contract Business Systems Analyst (2016-2017)

Facilitated conversion of California property insurance products to new system by delivering 100+ data mapping decisions used by IT personnel to develop programming logic. Synthesized data mapping decisions from 2 products. Identified specific differences. Designed template for executing conversions in other states. Submitted results to users for review and approval. Validated approaches by performing quality assurance testing on sample production data.

Completed all deliverables ahead of schedule while ensuring highest level of quality.

Produced more than 30 test scenarios and supplied validated results for each test run.

Contract Business Analyst (2015-2016)

Documented and analyzed 500+ motor vehicle report (MVR) orders daily. Characterized inefficiencies in reports to management. Supervised team of 4 business system analysts. Monitored progress on resolution of outstanding system defects. Furnished weekly status updates.

Accelerated turnaround times for MVR orders by identifying deficiencies in ordering process.

Slashed processing time for daily reports from several hours to just minutes by employing Excel pivot tables to automate quantification of data.

CSE INSURANCE COMPANY, Walnut Creek, California • 2004-2014

Multi-line provider of personal and commercial property and casualty insurance.

IT Manager

Directed planning and implementation of system enhancements as well as daily provision of help desk support. Oversaw 4 business systems analysts. Managed cross-functional project teams of up to 15 departmental representatives and IT staff. Collaborated with business functions to integrate change management activities into IT project plans. Continuously improved speed, accuracy and efficiency of high-volume policy and claims processing.

DANNY LEE BOONE, MBA • Page 2

415-***-**** • ***************@*****.***

IT Manager, CSE INSURANCE COMPANY (continued)

Minimized project risks by successfully adapting Agile methodology for use in managing system enhancements and user-directed changes.

Reduced daily cycle processing time from 12 hours to 4 while decreasing system response time from minutes to seconds by moving from server-side to cloud-based environment.

Shortened VINMASTER data file updates by 10 days by driving migration from AS/400 tape drive method to FTP-based direct upload process.

Optimized ratemaking decisions by orchestrating implementation of 2 new ISO applications used by product managers to generate better statistical data and risk analyses.

EDUCATION

Master of Business Administration, Risk Management & Insurance

Master of Business Administration, Finance

Golden Gate University, San Francisco, California

Bachelor of Business Administration, Insurance

College of Insurance, New York, New York

CERTIFICATIONS

Certified ScrumMaster (CSM)

Chartered Property & Casualty Underwriter (CPCU)

PROFESSIONAL DEVELOPMENT

Insurance Institute of America:

Program in General Insurance

Associate in Risk Management (ARM)

Associate in Commercial Underwriting (AIU)

Program in Supervisory Management (SM)

Associate in Information Management (AIM)

AFFILIATIONS

Member, CPCU Society

Certified Toastmaster, Toastmasters International

COMPUTER SKILLS

Microsoft Office Suite

Windows 10

AS/400

Working Knowledge of JavaScript, Java, XML & SQL

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