Customer Service Human Resources
Resume:
Kelley A. Sweeney
Brewerton, NY 13029
ac2ix1@r.postjobfree.com
Proficient in Microsoft Products to include Word, Excel, PowerPoint
Objective: I am seeking a competitive and challenging environment where I can serve your organization and establish an enjoyable career for myself.
EMPLOYMENT
Employment
Home Depot 1/2017 - Present
Cicero, NY
Customer Service Representative
Greet customers
Pull on-line and special orders
Run register to include processing returns.
Assist customers in finding what they are looking for in the store.
Housing Visions 4/2016 – 9/2016
Syracuse, NY 13210
Project Coordinator
Maintained and updated project trackers for progress.
Worked with Finance prior to payment of a contractor to verify monthly compliance.
Created contracts, change orders and lien releases in the AIA software.
Acted as liaison to the field personnel when needed.
Acted as the liaison for our subcontractors.
Entered Purchase Order Requests and once received sent to vendors.
Made sure that all subcontractors had the proper insurance and that it was up to date.
Submitted quarterly reports to funding agencies as well as NYS.
HPC Wireless 12/2014 – 12/2015
Danbury, CT 06812
Project Coordinator
Maintained and updated project trackers for progress.
Worked with Finance to submit billing bi-monthly.
Contacted vendors regarding outstanding invoices.
Acted as a liaison to wireless customers, such as Verizon and Ericsson. Worked with both Ericsson and Verizon Wireless and had to keep all their information confidential as it was proprietary information specific to their company.
Acted as liaison to the field personnel when needed.
Acted as the liaison for our subcontractors.
Manage Human Resources issues including hiring paperwork and answered all inquiries regarding employee information.
Entered Purchase Order Requests and once received sent to vendors.
Maintained the office to include contacting building management, ordered office supplies, set up cleaning of the office.
Pyramid Network Services (CR Fletcher) 7/2014 – 10/2014
East Syracuse, NY 13057
Business Office Administrator
Viewed and approved billing lines to be sent to all major carriers (i.e. Verizon, T-Mobile, and Sprint).
Reconciled A/P invoices against MRI.
Investigated problems with invoices from the different carriers that were not paid.
Followed up with municipalities to inquire about checks that were written but never cashed.
Entered billing to the different carriers into the A/R system.
Assisted other departments when needed.
General Dynamics (TCS) 10/2013 – 6/2014
Dewitt, NY 13214
Business Office Administrator
Viewed and approved billing lines to be sent to AT&T
Trued up sites against NORAD to balance monies owed
Entered Purchase Order Requests into Ariba/ESM
Entered both labor and material for sites in NORAD
Verified milestones were met prior to billing.
Tracked progress of sites using spreadsheets (Excel)
Tradesmen International, Inc. 4/2011 – 8/2013
East Syracuse, NY
Project Coordinator
Recruited and hired construction workers. I have also hired construction workers and with that I had to do background checks as well as compile ID's for the I-9 Application
Manage human resources issues at the office level including hiring paperwork and answered all inquiries regarding employee information
Entered and filled orders
Entered payroll and answered any questions from employees
Act as liaison to the corporate office
Primary contact for billing and billing inquiries
Education
Central City Business Institute
AOS – Executive Secretarial
Skills
Microsoft Suite (Word, Excel, Outlook, Powerpoint)
Proficient using NORAD
Proficient in Ariba /ESM
Proficient in using AIA software
Efficient in Elations
Typing 75 WPM
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