Desktop Support Project Management
Resume:
Christopher Whitehead
IT/Desktop Technician
Experience
Aug 2011 -
Apr 2015
May 2010 -
June 2011
June 2009 -
Sep 2009
Owner/IT Tech
Blaze Computing
Responsibilities:
• Extensive Desktop Support to include software/hardware installation, troubleshooting, malware removal, Office/Outlook configuration, data migration/recovery/backups, virtualization, VPN, thin-clients, and network configurations(remotely and locally)
• Server installation/troubleshooting/migration in various environments involving database servers, file servers, Active Directory, backup servers, VMware ESXi, CCTV systems(including various Linux Distros)
• Printer network configuration, maintenance, and upgrades
• Project Management of Network, Phone/VOIP, CCTV, POS, Medical equipment roll-outs
• Network installation/troubleshooting to involve DHCP, DNS, Firewalls, cabling
• Wiring and termination of 66-blocks, 110-blocks, and RJ11/RJ45
• Can configure Cisco switches/routers in a pinch
• Many references available upon request
On-site IT/Desktop Tech
PC Doctor
Responsibilities:
• Managed Memphis branch for approx 3 months when previous manager resigned(improved customer volume)
• Desktop repairs including malware removal, hardware/software installation, data migration/backup, and software troubleshooting
• Printer troubleshooting and configuration
• Complete breakdown of laptops to replace motherboards, malfunctioning devices, soldering of jacks, and screen replacement IT/Programmer
Global-Infusions
Responsibilities:
• Temporary Project to include Desktop, Printer, and minor networking support
• Collaborated and programmed a database application to interface with proprietary medical hardware and software
• Built/Programmed custom website for business; which is still in use today(strangely, I don’t believe the business exists any longer) Personal Info
City
Southaven, MS
Phone
************@*****.***
OS/Software
Win95 - Windows 10
MacOSX
Office/Outlook
Win2k – Win2008 Server
Linux(Various Distros)
iOS/Android
Skills
Desktop Support
Server Support
Printer Support
Network Support
Mobile Support
Programming/Scripting
Virtualization
July 2005 -
May 2009
Desktop/Laptop Tech
CompuWorx Express
Responsibilities:
• Troubleshooting/installing hardware and software
• Custom built desktops and servers
• Dell and Toshiba contracted repairs
Education
May 2009
May 2009
CIS – Networking
Northwest Mississippi Community College, Senatobia, MS
• "Outstanding Student Award" - NWCC annual IT/Networking award
• Chairman of the Board - NWCC CPU Club
CIS – Networking
Northwest Mississippi Community College, Senatobia, MS
• State Programming Finalist - Assoc of IT Professionals Certifications
Dell - Foundation 2005 Latitude, Foundation 2005 Inspiron, Foundation 2005 Desktops, Client DMS Softskills
Toshiba - Toshiba Certified Technician(TCT)
References
Available upon request
Contact this candidate