Customer Service Data Entry

Anselme Laurore

**** ***** **** ***** ******************, Florida 33322uTel. No. 954-***-****

***********@***.***

OBJECTIVE: Obtain a position in a professional office environment where my substantial experience in computer field and outstanding skills in customer service are valued in order to capitalize on the opportunity to grow that company.

WORK HISTORY:

Delaware North, FLL Airport

Warehouse Supervisor & IT manager June 2012 – Feb 2017

Coordinate product orders and understand customer needs related experiences & guaranteed delivery of company’s commitment.

Responsible to provide financial report on daily basis based on company projection.

Responsible for servicing all POS stations, display monitors, and network access privileges.

Assisted the warehouse team in setting up a database with various tools & follow-ups to better control their goods and transactions.

Prepared the schedule work for my team and assist DNC headquarter with troubleshooting the network.

Broward College, North Campus

Administrative Support April 2010 - June 2012

Maintain a filing system of confidential and non-confidential correspondence of the administration

Assisted the director of Testing Center with maintenance of test results and filing.

Maintain Record for student registration and assist with new student documentation & orientation.

Report all documentation problems submitted by the applicants.

Responsible for digital assistance to enhance greater customer and business value.

Balagi Investment

Administrative & Support Services Nov 2005 - March 2010

Engaged in phone consultation with customers and decision makers, learning about their needs, and make appropriate recommendations.

Maintained high level of product and service knowledge, clearly communicated appropriate product features and benefits.

Continuously improved on key selling skills, including build rapport, understanding customer needs, handling objections and closing sales.

Schedule appointments and perform data entry.

SUMMARY OF EXPERIENCES and COMPETENCIES:

Results-driven achiever and effective leader and team player with vast multi-cultural experience.

Ability to inspire, motivate, develop and challenge team members to elevate performance and drive results.

Intensive customer service background with ability to manage group dynamics.

Strong understanding of policies, procedures with ability to effectively convey and implement to team.

Persuasive and effective communicator with well developed presentation skills.

Detailed oriented, highly flexible and adaptable performer.

EDUCATION

Cite Collegiale, Ottawa – Canada 2003

Bachelor Degree, Network System Administrator

Saint-Paul University, Ottawa-Canada 2000

Associate Degree in Communication

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