Customer Service Professional Experience
Resume:
Personnel:
Please accept this letter and resume as an application for employment
I have worked in a fast paced atmosphere in the customer service department of Genpact since July 2014. I am responsible for providing accurate and concise responses to incoming and outgoing customer calls. I work for Wellpoint. I consider myself a fast learner and am able to take on responsibility. I like the challenge of new experiences and enjoy working closely with others.
Enclosed is my resume and am available for an interview at your convenience.
Thank you for your consideration.
Sincerely,
Nicole Williams
Nicole Williams
400 E. Washington St.
Nanticoke, PA 18634
570-***-****(C)
PROFESSIONAL EXPERIENCE
2014 to Present
Genpact
Collections
Responsibilities include providing inbound and outbound collection calls with member and providers advising them what needs to get done so they don’t go over to a different collections department so Empire and Anthem Blue cross and Blue shield don’t remove these claims from our office. I also completed my Magic training.
2011-2014
Genpact
Customer Service
Responsibilities include providing accurate and concise responses to incoming and outgoing customer call regarding purchases, refinances and home equity loans on home, apartment, investment and vacation property purchases. Direct prospective clients to proper departments and work closely with mortgage consultants in all aspects.
Completed online courses required by Genpact.
Lean trained certified by Genpact.
Team Leader for client advisors.
2008-2010
SallieMae
Customer Service Professional
Responsibilities include providing accurate and concise responses to incoming customer calls regarding customers seeking student loans who have multi status accounts with several loans and from outside sources such as schools, lenders or guarantors. Perform processing functions such as reapplying payments, adjusting payment counters, processing separation date changes, processing forbearances, changing due dates, monthly payment amounts and processing electronic payment extractions. Display a strong working knowledge of multiple loan programs and the many products offered with those programs. Send necessary requests to other departments. Maintain an in-depth understanding of student loans and servicing processes. Counsel customers on the various repayment options and Benefit Program available to them throughout the life cycle of the loan. Remain flexible in shift adjustments to help department meet goals.
2006 to 2008
Weis Markets
Bakery
Responsibilities include assisting bakers in preparing and facilitating production runs, sorting and putting away batches of product into storage, helps in preparation of baked items and breaks out inventory. Expedites products out of kitchen to front and rotates both in showcases and in freezers. Assists in keeping cases filled with products. Keeps production areas and equipment tidy, cleaned and prepared for use. Coordinates phone and counter order taking. Maintains exceptional customer service, appearance and presentation of self that is professional and in accordance with bakery reputation.
2007 to 2010
Nickel’s Pub
Bartender Responsibilities include mix ingredients to prepare cocktail and other drinks, pour wine and beer, and sanitize all glassware and utensils after each use. Collect payment and operate cash register, serve food to customers seated at bar. Check identification of all customers to ensure they meet age requirements; determine when customers have had too much alcohol. Make sure work area is clean, monitor and maintain inventory of liquor and bar supplies, arrange bottle and glasses to make attractive displays. Perform physical activities such as lifting and stooping, and caring boxes. Serve customers in a friendly and helpful manner.
EDUCATION
2004
Graduate of Greater Nanticoke Area High School
Graduated--Business studies
PERSONAL INFORMATION/REFERENCES
Date of birth: July 5, 1986
Health: Excellent
Single
References
Mrs. Paulette Kennedy, Genpact, 570-***-**** (H), 570-***-**** Ext 4002 (W).
Mrs. Debbie Williams, Genpact, 570-***-**** (H), 877-***-**** Ext 4250 (W).
Mrs. Michelle Hozlock, Genpact, 877-***-**** Ext 4266 (W).
Contact this candidate