Project Manager Help Desk
Resume:
DAVID ENTINGER
Belle Plaine, MN *****
ac2iv9@r.postjobfree.com
Highly Accomplished IT / Help Desk Leader who offers solutions-centric critical thinking for insightful, change- oriented results. Visionary Professional who rises above IT project challenges to achieve winning outcomes, including quickly adapting to evolving scenarios. Out-of-the-Box Thinker who contributes experience in key hardware, software, and network support. Excellent Communicator who develops synergistic relationships with decision-makers, IT teams, and clients / customers, and who leads staff by example and with ethics and integrity. P R O F E S S I O N A L S Y N O P S I S
SERENDIPITY PROPERTIES, LLC, BELLE PLAINE, MN 2009– PRESENT Project Manager
Capitalize on the opportunity to lead forward-thinking property development initiatives, including recruiting top- performing subcontractors to facilitate essential repairs, inspect work completed, and approve final payments.
Collaborated with teams to accept bids and use progressive billing for payments.
Profitably purchased 29 homes with a business partner during the housing collapse. COMPUTERS, INC., BELLE PLAINE, MN 2007 – PRESENT
IT Small Business Coordinator
Strategically steer consultation, design, and installation of small business IT solutions for a diverse clientele, including setting up and maintaining LANs, WANs, VPNs, laser printers, and copiers, as well as driving critical hardware and software resolutions. Set up routers, switches, and access points, as well as wireless campuses.
Continually recommended and implemented key IT-based security solutions.
Set up both on and offsite backups, and wired comprehensive infrastructures. CAMBRIA, BELLE PLAINE, MN 2015 – 2016
Help Desk Lead
Utilized broad scope of industry knowledge toward directing solutions-focused help desk operations, including training, mentoring, and managing a team of eight in meeting and / or exceeding customers’ IT / technical needs. Contributed talent in laser printer and copier repair, desktop set up and repair, and time clock set up.
Led weekly informational meetings while promoting seamless lifecycle management.
Efficiently assessed inventory needs to proactively order key products and / or materials. AB ENVIRONMENTAL, INC., BELLE PLAINE, MN 2005 – 2007 Project Manager
IT Support
Led targeted decision-making across this two-year project management-centric contracted position, including expertly securing an air permit for key thermal desorption to successfully decontaminate soil per project objectives.
Served as a designated Project Manager for ongoing commercial excavation jobs.
Strategically managed job-site materials procurement, staff workflow, and timelines. QUE COMPUTERS, INC., MANKATO, MN
MINNEAPOLIS, MN 1994 – 2005
Owner
General Manager
Project Manager
Spearheaded the start-up and successful operations of this growth-focused, three-site retail chain of computer support services, including driving new business development by directing all facets of sales, marketing, merchandising, and inventory control. Built productive operations by recruiting, training, mentoring, and managing a customer-focused team of 15 associates. Cost-effectively budgeted and controlled store expenses.
Project-managed all facets of store design, development, and start-up efforts.
Conceptualized, developed, and implemented a comprehensive employee manual.
Concurrently managed on-site operations while directing two additional stores remotely. E D U C A T I O N & T E C H N I C A L S U M M A R Y Associate’s Degree in Electro-Mechanical Technology HENNEPIN TECHNICAL COLLEGE Microsoft Windows XP / Vista / 7 / 8 / 10 / Pro / Home Microsoft Server Small Business Server
Cabling / Routers / Switches
Microsoft Office 97 / 2000 / 2003 / 2007 / 2013 / 2016
Office 365
Office Online / Hosted Exchange
Backup Solutions – Acronis
Norton Ghost
Windows Backup
On / Offsite Backup
Contact this candidate