Technical Support Information Systems

DEREK FURLONG

*** ******** **., *******, ** ***** 270-***-**** *********@*****.***

Telecommunication supervisor with 11+ years of experience in the telecom and networking field including preparation of presentations, preparing facility reports and maintaining a very critical fiber network.

Possesses a B.S. in (CIS) Computer Information Systems.

Looking to use my knowledge and experience to enhance the company I work for and place myself into a position to grow within the organization.

PROFESSIONAL EXPERIENCE

Bluegrass Networks, Bowling Green, KY

Supervisor of Network Operation, March 2006 – August 2017

Over 7+ years’ experience with supervising a telecommunication support team

Years of experience with Network Engineering including Network design and fiber layout

Engineered and successfully moved over 1000 circuits to a DWDM backhaul circuits in less than 1 week

Successfully upgraded over 10 DWDM systems on a live fiber network to provide multiple network drops

Created backup recovery and integrated disaster plans

Involved in several Network design projects including: Routers, DWDM systems, switches, and other platforms

Developed a database for tracking all circuits managed by Bluegrass Networks and used for billing purposes

Responsible for a facility including power, HVAC, networking, fiber, etc.…

Assisted many departments in voice, data and power needs

Developed and maintained a good relationship with our vendors and partners

Built and installed over 1000 Cat 5 / 6 cables

Experienced on several types of backhaul transport systems including: Tellabs, Coriant, Alcatel-Lucent, Adtran, Calix, Charles Industry, MetaSwitch, Ciena, FibroLan products, Cisco and Symmetricom

Understands the importance of “CMS” Change Control Requests

Inventory management

Quick response to emergency situations in order to provide immediate solutions to network failures

Kept an on-call schedule / rotation and been available for techs even when not on call

Maintained and managed over 500 miles of Fiber transport, which includes 27 DWDM nodes and over 50 backhaul equipment

Experienced in DWDM, 10GB, 1GB, Sonet, Ethernet, OC48, OC12, OC3, DS3, STS, T1, DS0 testing and turn up

Telecom certificates: Tellabs 7100 Nano, Alcatel 1677, Alcatel 1671, Alcatel 1603 SM / SMX, Alcatel MDR 4000, Lucent Frame Relay, Lucent CBX 500, MetaSwitch and Cielo Radio

Software Technology Inc (STI), Glasgow, KY

Trainer / Installer, February 2005 – March 2006

Setup, install, and travel to provide technical support

Ability to quickly comprehend and implement new software

Developed and maintained trust with customers and co-workers

Traveled to customer premises to install and train

Assisted schools for state reporting

Johnson Controls (JCI), Glasgow, KY

Network Technical Specialist / Buyer, June 2002 – February 2005

Planned, built, and designed an employee tracking training database. Rated “A +” & “Best Practice” by many QS auditors. This is now a standard in several JCI facilities.

Formulated and designed a bar-coding system to track all usage of spare parts and shop supplies

Minimized downtime by 80% by correcting and training from the reordering system from previous years

Assisted in several KAIZEN projects to help save money

Developed and maintained good relationships with suppliers

Developed a very detailed system for easy gathering of equipment and machine downtime. This helped engineers to focus on problematic areas

Demonstrated the ability to train and retain self-motivated, customer-oriented employees

Provided on-site technical support for 75+ workstations and servers

Traveled to remote facilities to assist in IT projects

EDUCATION

Western Kentucky University Bowling Green, KY

Graduated 2002

Bachelor of Science in Computer Information Systems (CIS)

Member of Delta Sigma Pi

ADDITIONAL SKILLS

CompTIA Network Plus + certified

CompTIA A + certified

Supervisory Experience

Proficient in Access

Advanced Microsoft Office skills including Excel, Word, PowerPoint and Visio

Great communication and people skills

Quick learner

Knowledge and ability to repair and maintain computers, phones, etc.

Consistent and thorough

Dependable and reliable

Organized

Detail oriented

Excellent time management skills

Proactive

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