Application Support Specialist
Resume:
ROBERT CASTRO
***********@*****.***
*** ******** *** ******** *** Jersey 07069
OBJECTIVE
Seeking a position in the Information Technology field where I can help a company improve and maintain their efficiency through my computer knowledge.
EXPERIENCE
Roka Bioscience 20 Independence Boulevard 4th Floor Warren, New Jersey 07059
Application Support Specialist January 01 2013 – August 18, 2017
Responsibilities include:
Supported Accounts Payable, Accounts Receivable, General Accounting, Inventory Management, Manufacturing, Procurement, Sales Order Management modules in JD Edwards.
Maintained security and user creation in JD Edwards.
Managed all external and internal JD Edwards Change Requests.
Supported Insight reports, scheduler, upgrades, and installations.
Generated Standard Operating Procedure, Work Instructions, and Policy for the Information Technology and other departments.
Assisted Sales & Marketing with changes in SalesForce.com.
Supported FedEx, Exchange, and Agile integration with JD Edwards.
Deployed and managed software contract database for renewal\expirations.
Worked with Marketing to execute and deliver multiple successful Webinars.
Provided external auditors with required information.
Developed and updated computer images in our image library.
Created Domain Accounts, set up workstations\cell phones\cubes for new and existing employees.
Second tier of Helpdesk support for field users and satellite locations.
Achievements include:
Constructed and enabled deny All security in JD Edwards.
Built process for Drop Ship and RMA orders in JD Edwards.
Led project on creating and testing a new company in JD Edwards.
Automated JD Edwards Change Request process through SysAid Helpdesk software.
Implemented and documented Material Requirement Planning in JD Edwards.
Designed and executed Z-File uploads in JD Edwards, for updating part setup.
Roka Bioscience 20 Independence Boulevard 4th Floor Warren, New Jersey 07059
PC Support Technician July 22 2011 – December 31, 2012
Responsibilities include:
Created Domain Accounts, set up workstations\cubes, and imaging pc with sysprep.
Provided First tier of Helpdesk support for field users and satellite locations.
Set up and troubleshoot Video conference calls.
Documented and maintained Inventory assets.
Supported tradeshows.
Customized JD Edwards reports with Oracle Bi Publisher and Insight Reporting
Achievements include:
Created, managed, and renewed software inventory for the company.
Implemented Insight Reporting Scheduler to automate deliver of Sales reports.
Assisted in creating FedEx and JD Edwards integration project.
Generated an Internal Order Form for the company with Excel and Visual Basic.
Designed JD Edwards Invoice and Purchase Order forms with Bi Publisher for the company.
TydenBrooks Company 227 North Route 303 Congers, New York 10920
IT Analyst March 8 2008 – July 2011
Responsibilities include:
Daily upkeep, maintenance, and troubleshooting problems of all the databases through SQL statements, store procedure, daily backups, and T-SQL
Created Access database through an export of SQL data
Responded to requests for technical assistance by phone\ email and logging the issue in a Helpdesk management system.
Set up computers, outlook and work areas for users and create new domain users
Wrote, updated and managed Crystal Reports from SQL databases; managed upkeep and permissions of online Crystal Reports website access through rePORTAL.
Developed and deployed customizations to our StoreFront website.
Achievements include:
Created and actively managed an inventory of all company computers for each of our company’s locations using Track IT!.
Executed a server relocation to a co-location for the company.
Built the company’s SharePoint site
Established a company test environment through VMWare.
EDUCATION
The Chubb Institute -- 02/22/2008 Computer Networking & Security
A+ Hardware
A+ Software
Computer Forensics
Networking Concepts
Windows Administration / Advanced Windows Administration
Exchange Server Administration
Linux Administration / Advanced Linux Administration
CISCO Fundamentals & Security
Network Security
Phoenix University – 03/23/2009 SQL for Business
County College of Morris – 12/11/2009 Introduction to ASP.NET
Global Knowledge – 08/20/2014 Effective Technical Writing
JDE tips University – 02/20/2015 Inventory Management
Global Knowledge – 10/18/2015 Implementing Data Models and Reports with Microsoft SQL Server 2004
JDEtips University – 04/09/2015 CNC
Global Knowledge – 06/06/2016 Developing Microsoft SharePoint Server 2013 Core Solutions
Global Knowledge – 07/17/2017 ITIL Foundation
ADDITIONAL SKILLS
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Insight Reporting
Bi Publisher
ALL Out Security
SQL Management Studio
SysAid Service Desk System
Microsoft SharePoint
JD Edwards 9.0
Epicor 7 & Epicor 9
Numera Track IT!
Crystal Reports
RePortal Software
Salesforce.com
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