Customer Service Sales
Resume:
MOHAMMED ALHUSSEINY
***** **** **** ******, #*** Tulsa, Oklahoma 74146
********@*****.***
Experienced Customer Service
and Technical Support Representative
SKILLS
Over 17 years in customer service
Analytical and Problem Solving
Organization and Multi-tasking
Attention to detail and documentation
Computer Knowledge: TOPS Billing System, CARES Billing System, Telligence Billing System, ICOMS Billing system, Titan Billing System, Sassy Tech System, Snooper Tech, Clarify, Putty, FORTRAN, C Language, FORTRAN, Windows, Microsoft Excel, Access and Word, Microsoft Office, WordPerfect, PowerPoint, Outlook, FrontPage, Corel Draw, Vinyl Master
MACHINE
SKILL
Computer Numeric Control (CNC) milling, 3-D Printing machine, Engraving and Laser machine, Screen Printing with Stencils
EMPLOYMENT
CapitalOne Auto Finance, Tulsa, OK June 2015 – June 2016
Sr. Customer Service
Received excellent scores in First Call Resolution (FCR), Quality Assurance, AUX and attendance (reliability)
Received over 200 calls per day to resolve customer general issues
Acted as technical support for customers who were locked out of their accounts
Negotiated contract terms and payment arrangements
Resolved customer billing issues
Recognized for displaying compassion and understanding of customer issues
iPacesetters, Tulsa, OK January 2015 – April 2015
Inside Sales July 2014 – October 2014
Negotiated, wrote and sold customer orders from the phone
Bill support service and referred any sales order opportunities
Keep up-to-date on contracts, sales techniques, and new service offerings
Cavalry Portfolio Services, Tulsa, OK October 2014 – Dec. 2014
Resolution Specialist
Calls to customers to assist them in reaching an agreeable solution, to resolve their bad debt obligation, which required an ability to empathize with their situation
Make over 200 calls per day to collect on delinquent accounts
Negotiating and arranging repayment plans, which includes settlement arrangements
Use skip-tracing software to locate the debtors’ locations
US Cellular (contracted through Xerox), Tulsa, OK
Customer Service Representative April 2013 – Aug. 2013
Receive calls from customers and assist with trouble shooting problems with smart phones, selection of plans and resolving billing issues using both TOPS and CARES Billing Systems
Special commendation from corporate for exceptional service and focus on the customer
Temporary assignment where project and contract ended August 31, 2013
DIRECTV, Tulsa, OK – Advanced Technician I June 2012 – April 2013
Accomplished 100% Quality Assurance evaluation score
Achieved “Top 25%” Award for being a top producer
Continually setting goals for myself to improve efficiency and reduce handle times
Receive calls from customers and assist with trouble shooting technical issues with the dish and satellite systems along with such internet applications as weather and gaming
Assist customers in the selection of various packages and offerings
AT&T, Tulsa, OK – Customer Service Representative April 2004 – May 2012
Receive calls from customers and assist with trouble shooting problems with smart phones including Blackberries, iPhones, Windows, Androids and Tablets
Used analytical, listening and problem solving skills to build loyal customers
Received excellent reviews from customers, coworkers and supervisors
Demonstrated ability to continually learn and assist with the latest technology
Promoted from Customer Service to Tech Department in 2010
TCI Marketing, Inc., Tulsa, OK – Customer Service 1996-1999 and 2003-2004
Contact individuals to ascertain communication problems and needs and promote use of telephone services
Utilize knowledge of marketing conditions, contracts, sales methods, and communication services
Received Certificate of Merit for sales and Certificate of Attendance
MetLife, Tulsa, OK – Customer Service Aug. 2001 – May 2002
Provide solutions and answered questions related to health insurance for small business
NCO, Tulsa, OK – Collections Sept. 1999 – Aug. 2001
Worked with individuals to work out payment plans and resolve financial issues
Q.W.A.L. Laboratories, Pittsburg, KS – Environmental Chemist October 1998–Jan. 1999
Analyzed water, wastewater, sludge, and oil soil samples for metal concentration
Worked on the ICP to detect metal concentrations
PERSONAL
Fluent in Arabic and English
United States Citizen
ACTIVITIES
Teaching Arabic to children; Member of American Chemical Society
ACHIEVEMENTS
Helped author lab manual in Polymer Chemistry with Dr. Dale Teeters
EDUCATION
The University of Tulsa, Tulsa, OK
Bachelor of Science in Chemistry/Biology Minor: Math
Research Emphasis: Testing modulus and elasticity of polymer specimen
Bachelor of Arts in History
TulsaWORKS Career Academy, Tulsa, OK
A+ Certification in Fall 2016
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