MOHAMMED ALHUSSEINY

***** **** **** ******, #*** Tulsa, Oklahoma 74146

ac2ilf@r.postjobfree.com

918-***-****

Experienced Customer Service

and Technical Support Representative

SKILLS

Over 17 years in customer service

Analytical and Problem Solving

Organization and Multi-tasking

Attention to detail and documentation

Computer Knowledge: TOPS Billing System, CARES Billing System, Telligence Billing System, ICOMS Billing system, Titan Billing System, Sassy Tech System, Snooper Tech, Clarify, Putty, FORTRAN, C Language, FORTRAN, Windows, Microsoft Excel, Access and Word, Microsoft Office, WordPerfect, PowerPoint, Outlook, FrontPage, Corel Draw, Vinyl Master

MACHINE

SKILL

Computer Numeric Control (CNC) milling, 3-D Printing machine, Engraving and Laser machine, Screen Printing with Stencils

EMPLOYMENT

CapitalOne Auto Finance, Tulsa, OK June 2015 – June 2016

Sr. Customer Service

Received excellent scores in First Call Resolution (FCR), Quality Assurance, AUX and attendance (reliability)

Received over 200 calls per day to resolve customer general issues

Acted as technical support for customers who were locked out of their accounts

Negotiated contract terms and payment arrangements

Resolved customer billing issues

Recognized for displaying compassion and understanding of customer issues

iPacesetters, Tulsa, OK January 2015 – April 2015

Inside Sales July 2014 – October 2014

Negotiated, wrote and sold customer orders from the phone

Bill support service and referred any sales order opportunities

Keep up-to-date on contracts, sales techniques, and new service offerings

Cavalry Portfolio Services, Tulsa, OK October 2014 – Dec. 2014

Resolution Specialist

Calls to customers to assist them in reaching an agreeable solution, to resolve their bad debt obligation, which required an ability to empathize with their situation

Make over 200 calls per day to collect on delinquent accounts

Negotiating and arranging repayment plans, which includes settlement arrangements

Use skip-tracing software to locate the debtors’ locations

US Cellular (contracted through Xerox), Tulsa, OK

Customer Service Representative April 2013 – Aug. 2013

Receive calls from customers and assist with trouble shooting problems with smart phones, selection of plans and resolving billing issues using both TOPS and CARES Billing Systems

Special commendation from corporate for exceptional service and focus on the customer

Temporary assignment where project and contract ended August 31, 2013

DIRECTV, Tulsa, OK – Advanced Technician I June 2012 – April 2013

Accomplished 100% Quality Assurance evaluation score

Achieved “Top 25%” Award for being a top producer

Continually setting goals for myself to improve efficiency and reduce handle times

Receive calls from customers and assist with trouble shooting technical issues with the dish and satellite systems along with such internet applications as weather and gaming

Assist customers in the selection of various packages and offerings

AT&T, Tulsa, OK – Customer Service Representative April 2004 – May 2012

Receive calls from customers and assist with trouble shooting problems with smart phones including Blackberries, iPhones, Windows, Androids and Tablets

Used analytical, listening and problem solving skills to build loyal customers

Received excellent reviews from customers, coworkers and supervisors

Demonstrated ability to continually learn and assist with the latest technology

Promoted from Customer Service to Tech Department in 2010

TCI Marketing, Inc., Tulsa, OK – Customer Service 1996-1999 and 2003-2004

Contact individuals to ascertain communication problems and needs and promote use of telephone services

Utilize knowledge of marketing conditions, contracts, sales methods, and communication services

Received Certificate of Merit for sales and Certificate of Attendance

MetLife, Tulsa, OK – Customer Service Aug. 2001 – May 2002

Provide solutions and answered questions related to health insurance for small business

NCO, Tulsa, OK – Collections Sept. 1999 – Aug. 2001

Worked with individuals to work out payment plans and resolve financial issues

Q.W.A.L. Laboratories, Pittsburg, KS – Environmental Chemist October 1998–Jan. 1999

Analyzed water, wastewater, sludge, and oil soil samples for metal concentration

Worked on the ICP to detect metal concentrations

PERSONAL

Fluent in Arabic and English

United States Citizen

ACTIVITIES

Teaching Arabic to children; Member of American Chemical Society

ACHIEVEMENTS

Helped author lab manual in Polymer Chemistry with Dr. Dale Teeters

EDUCATION

The University of Tulsa, Tulsa, OK

Bachelor of Science in Chemistry/Biology Minor: Math

Research Emphasis: Testing modulus and elasticity of polymer specimen

Bachelor of Arts in History

TulsaWORKS Career Academy, Tulsa, OK

A+ Certification in Fall 2016

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