Customer Service Information Technology

Shanice Rice

Certified Information Technology Technician

Memphis, TN

ac2ilb@r.postjobfree.com - 423-***-****

Community leader currently in the process of Information Technology certification training. Determined, motivated, dependable professional with a background in help desk support, phone support, and PC troubleshooting and repair.

Willing to relocate to: Memphis, TN

Authorized to work in the US for any employer

WORK EXPERIENCE

Front Desk Associate

LA Fitness - Memphis, TN - 2017-03 - Present

Check in all club members through computer scanning system. Manage gym cameras to assure security and safety of members. Handle member accounts financially to stay current. Account Specialist/Customer Service

Advertising Checking Bureau - Memphis, TN - 2015-06 - Present Audit advertisements to assure they meet policy guidelines. Mange account through phone calls and email.

Experience in Microsoft Office 2003-2010: Word, Excel, PowerPoint, Office, Access. Help Desk Technician

KGB Conduit Global - Memph - 2015-02 - 2015-06

Tier 1 troubleshooting on varies mobile devices.

Managed customers’ accounts through computer system. Mentored and guided associates during difficult calls. EDUCATION

IT Certifications Training in Information Technology Lab Four Professional Development Center - Memphis, TN 2017-07 - 2017-10

BA in Psychology

University of Memphis - Memphis, TN

2010-08 - 2015-05

Masters in Business and Information and Technology Univeristy of Memphis - Memphis, TN

SKILLS

Imaging, Active Directory, Software Installation, Customer Service, Phone Support, Windows 7, Mac OS X, Windows Xp, Windows, Windows Vista, Windows 8, Remedy, Troubleshooting, PC, Leadership Development, Mobile, Training & Development, Hardware, Printers CERTIFICATIONS/LICENSES

Microsoft Specialist: Window 7, Enterprise Desktop Support Technician 2017-08

Microsoft Specialist: Windows 7, Configuring

In Progress

Microsoft Certified IT Professional (MCITP): Enterprise Desktop Support Technician on Windows 7

In Progress

Microsoft Certified Professional (MCP)

2017-08

ADDITIONAL INFORMATION

Hardware

-PC Troubleshooting

-PC & Laptop Repair

-Mobile Devices

-Hardware Troubleshooting

-Hardware Installation

-Printer Troubleshooting

-Printer Assembly and Disassembly

-Cat 5 Cable Termination

Software

-Windows XP/Vista/7

-Mac OS

-Imaging (ImageX)

-Active Directory

-Software Installation

-Remedy

Business Skills

-Customer Service

-Help Desk

-Reports & Records

-Phone Support

-45 WPM

Technical Skills

-Assembly and disassembly of PCs, laptops, and other hardware

-Troubleshooting and repairing hardware and component issues

-Capable of installing operating systems and other software

-Troubleshooting basic operating systems and software issues including blue screens and other errors

Contact this candidate