Customer Service Management

Matthew F. Valenza

*** ********* **** *********

Centereach NY 11720

Home: 631-***-****

Cell: 631-***-****

*******.***********@*****.***

Objective

Looking for a challenging and responsible job position in the Logistics industry. Title could include inventory management, distribution, and extensive database knowledge.

Experience

04/1999 as an import Entry Writer with Schenker Inc. Duties included timely delivery for Optimum Customer Service, Maintaining clientele, and use of ABI and ACE procedures.

05/1994 to 1999 as an Import Entry Writer with Combined Logistics USA Inc. Duties included arranging delivery of air and ocean freight, gaining new accounts both domestic and international.

01/1989 to 1994 as an import Supervisor with Eagle Transport Service managing the ABI program for overseas delivery.

Skills

Knowledge of US Customs

Understanding Federal Regulations

Classification of Cargo utilizing Harmonized Tarriff Schedule and Cross

Knowledge of industry computer programs

Excellent in Communication

Positive approach to solve client needs

Capacity to work under pressure

Dedication to meet deadlines

Education

Institute of World Trade, 1 World Trade Center, New York

Certificate in U.S. Customs Brokerage in June 1987.

Nassau Community College, Garden City, New York 11530

Associates in Arts Degree in August 1983.

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