Customer Service Representative

** ****** **.

San Antonio Village

Matina, Davao City

Email: ******************@*****.***

Cell phone: +639*********

Archibald Alexander B. Umacob

Experience

November 23. 2015 - Dec 9, 2016

Customer Care Representative

Sykes Cebu

June 6, 2014 – August 1, 2015 [24] 7 Cebu City

Technical Representative Level 2 TSR 2

Did technical service trouble shooting on the phone – for a contact center account

January 2011 – September 30, 2013 Teletech Cebu Cebu City

Technical / Digital Service Representative T/DSR

Did technical / Digital Customer Service – trouble shooting on the phone – for a contact center account

September 2008 – May 2010 Sykes Cebu Cebu City

Technical Service Representative TSR

Did technical customer service / care – trouble shooting – for a call center account

July2006 – January 2007 Ventus Makati City

Technical Service Representative TSR

Did technical support service on the phone for a call center account

October 2004 – April 2005 People Support Phils Cebu City

Customer Service Representative eRep

Did Customer Service/Care over the telephone for a call center account

1995 – 1996 Assumption School of Davao Davao City

High School Instructor

Taught Biology as a subject to three Sophomore classes

Taught Health Education to nine classes in the Junior and Senior levels

Moderator for the Science Club

1988 – 1992 Leland Furnishings Davao City

Sales Trainer

Trained all sales representatives for the company

1985 – 1988 Rizal Memorial Colleges Davao City

College Instructor

Taught College Biology to three classes

Taught Human Physiology to AB/BS students

Taught English Grammar and Composition for three years

1982 – 1985 MATS College of Technology Davao City

College Instructor

Taught Sociology and History

Taught Grammar and Composition for three years

Taught Chemistry, Biology and Gen. Science

Education

1993 – 1995 Ateneo de Davao University Davao City

M.A. Theology, major in Religious Education

1977 – 1979 Ateneo de Davao University Davao City

General College Education

1979 – 1981 San Pedro College Davao City

B. S. Biology

Government Examinations

Licensure Examination for Teachers November 1987 passed

Civil Service Career Professional August 1986 passed

Interests

Philippine History, Anthropology, Biography and Literature, alternative music

Contact this candidate