Information Technology Quality Assurance

Nicolas Rodgers

Phone 901-***-**** ***************@*****.***

https://www.linkedin.com/in/nicolas-rodgers0

PROFESSIONAL EXPERIENCE

Unistar-Sparco Computers, Inc. Mar 2017-Present Millington, TN Warranty Repair Technician

● Disassemble and reassemble PCs and laptops for repair

● Diagnose PCs and laptops to determine hardware/software issues

● Maintain and operate company vehicles as needed within the area

● Update and resolve tickets in Connectwise ticketing system Deployment Technician

● Imaged HP and Lenovo desktops, laptops and all-in-one PCs in preparation of deployment

● Installed software, setup and join PCs/laptops to domains at deployment sites

● Asset and label tagged computer equipment for future reference and support

● Assisted with City of Memphis relocation project Tennessee Charter School Center Dec 2016-May 2017 Memphis, TN_ Tech Systems Intern

● Completed data migration of charter school demographics and information into Salesforce

● Created a user guide to facilitate TCSC staff members utilization of Salesforce

● Maintained systems and records within Salesforce

● Collaborated with the Managing Director of Partnerships and Programs to make recommendations for the most efficient usage of the Cornerstone on Demand system Maximus Child Support Services _ May 2010-March 2017 Memphis, TN_ QA/Training Coordinator

● Ensure activities and processes are in compliance with both company QA standards and applicable contractual standards

● Conduct quality assurance for completeness, accuracy, consistency and conformity

● Initiate, recommend or provide solutions through designated channels and verify the implementation of solutions

● Maintain updated knowledge of the program, including policies and procedures as referenced in the employee and quality manual

● Evaluate audit findings and implement appropriate corrective actions Financial Team Lead

• Responsible for documenting, tracking, and monitoring issues to ensure timely resolution

• Conducted financial case audits for quality assurance and to ensure accordance with established federal and state law regulations and company contractual metric goals

• Investigated Title IV-A benefits received by individuals to confirm info corresponds with child support system to avert delayed disbursement or facilitate closure of case

• Administered new hire orientation training and development for current employees

• Collaborated with state office personnel on resolving financial related issues and complaints

• Utilized multiple database applications for company and system data to obtain information Caseworker

● Conducted case reviews and took appropriate action within established federal, state and contractual timeframes

● Verified employment status of individuals involved with child support

● Prepared cases and the necessary legal and/or administrative documents for review and approval by staff attorneys and/or supervisors

EDUCATION

Tech901 Academy, Memphis, TN

Information Technology Fellow Student, 2016-2018

Christian Brothers University, Memphis, TN

B.A., Psychology, 2007

CERTIFICATIONS

CompTIA A+

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