Customer Service Manager

OBJECTIVE

To obtain a position where I can work and learn in a fast paced, enthusiastic, passionate environment that allows me the opportinity to express and expand my communication, and marketing skills

EDUCATION

August 2000 – Septemb 2005 Ryerson University

Bachelor of Marketing Management

September 2006 – June 2007 Humber College

Diploma in Copywriting

March 2004 – September 2004 The Audio Recording Academy Diploma in Audio Engineering

PROFESSIONAL EXPERIENCE

Nov 2010 – March 2014 MANGER OF CUSTOMER SERVICE REPRESENTATIVE

The National Benefit Authority (Toronto, Ontario)

www.thenba.com

Was a significant member of a team that was incharge of achieving targets

Answering phone calls by prospects and introducing them to our services and process in detail

Calling clients and keeping them up to date about their application status

Obtaining all the reqiured information from clients and filling out their appication and filing it with the government

Coordinating with the Mail Department on a daily basis

March 2009 – March 2010 MANAGEMNET TRAINEE

ENTERPRISE Rent-A-Car (Toronto, Ontario)

www.erac.com

Was an integral member of team that won the best branch with the highest Customer Service Quality Index in all of GTA three times in a row

Twice awarded the top management trainee in the GTA

Signed majority of the corporate accounts in our the downtown area.

Received numerous emails from customers acknowleding and complimenting on my excellent customers service

Wrote the majorty of the contracts in my branch

Assisted the Manager and Asisstant Manager in running a smooth ship by doing all the administration and collection work.

Aug 2007 – Feb 2009 CUSTOMER SERVICE REPRESENTATIVE

Roy Thomson Hall (Toronto, Ontario)

www.roythomsonhall.com

Selling tickets to customers in person and on the phone

Answering querys to customers questions about various events

Administration & operating the cash register

July 2004 – June 2007 OWNER/ MANAGER

LaSani Restaurant (Toronto, Ontario)

Achieved net income of $ 150,0000

Provided excellent service to an array of clientele from various backgrounds

Catered at various events on a weekly basis.

Managed and Marketed the Restaurant to existing and potential clients

Supported the staff by taking on tasks such as cooking, cleaning, serving and hosting

Mar 2004 – Sept 2004 AUDIO ENGINEER (Intern/Student)

The Palace Room (Toronto, Ontario)

www.thepalaceroom.com

Recorded Artist such as Antigen, Sonic Aria, and the African Drum Ensemble

Nov 1999 – Jan 2004 OWNER MANAGER

Shalimar Grocery Garden (Richmond Hill, Ontario)

Achieved $500,000 gross annual profit in the last two years of running the business.

Made Several contacts in the whole sale market

Greeting and interacting with customers

Preparing and cooking food for the counter

Administration, Operating the cash register, and Accounting

Keeping and ordring of Inventory

VOLUNTEER EXPERIENCE

1998 Salvation Army

Assiting in Administration and Checking Inventory

2004 CKLN Radio

Promoting and Marketing the Radio Station

2005 World Wide Short Film Festival

Box Office, Usher

2008 Ministry of Community & Social Services

Symposium Conference

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