Human Resources Customer Service
Resume:
WILLIAM DOUGLAS BRISTOW, CCNA
Canton, GA, ***** ● Phone: 770-***-****
Email: *******.*******@***.*** ● LinkedIn URL:
SUMMARY:
Results driven and highly motivated IT Professional with proven track record in Network Support and Troubleshooting Analysis. Consummate professional with strong leadership and management skills, technical abilities, and versatility in Computing and Maintaining LAN and WAN. Well-versed in simultaneously handling complex situations and multiple projects, while maintaining professional and pleasant decorum.
Areas of Strength & Knowledge:
Network Monitoring
Server Troubleshooting
Router/Switch Configuration
Network Troubleshooting
Network Equipment Installation
Active Directory
LAN/WAN Administration
IP Engineer
Network Documentation
Highlighted Achievements
CCNA Certification - Jun 18, 2015
Completed a 6 week internship configuring Cisco routers and switches, implementing various routing protocols and apply troubleshooting methods on various configuration and troubleshooting issues that were presented on the network.
Technical Core Competencies
Manage computer networks using specialized network tools to detect and report failures of network connections and devices.
Configuration of routers and switches.
Ability to add IP addresses to any interface, create, update or maintain VLANs, apply routing protocols to ensure dynamic router/switch subnet communication, static route, DHCP, DNS configuration, Access-List.
Troubleshoot network and hardware devices using appropriate tools.
Knowledge of proper cabling and network installation best practices.
Monitor LAN/WAN performance.
Install LAN/WAN network components.
LAN/WAN network and hardware upgrade.
Understanding of maintaining an organization’s IP address scheme and ability to work closely with Network Design or Planning Engineers.
Key understanding of Subnetting, Classless Inter-Domain Routing (CIDR), Variable Length Subnet Mask (VLSM). Ability to administer IP addresses efficiently.
Configure devices to point to both DNS and DHCP; Administrative interaction with IANA and ARIN.
Ability to properly maintain documentation of organization’s complete network topology and inventory.
Server Troubleshooting, reimaging, rebooting, Server Back-up
Workstation configuration, connectivity issues, reimaging
Professional Certifications
Certified Cisco Network Associate (CCNA) June 2015
Education & Professional Training
DeVry University, Decatur, Georgia
Network Systems Administration June 2018
Pacific Institute of Technology, Morrow, GA
System Administration & Management Certificate - Cisco Network Administration June 2015
Technical Skills
Operating Systems: Windows XP, Windows 7, Windows 8.1, Windows 10, Windows Server 2008, 2012 R2, & 2016
Software: Microsoft Office, Adobe Suite, Cisco Device Manager, Visio, Putty, Packet Tracer, Remedy (Ticketing System), SBclient (Ticketing System), SystemNow (Ticketing System), ShadowProtect (Data Recovery), LanDesk, Active Directory, Telnet, SSH, LogMeIn (Remote Take Over Application)
Hardware: HP 1920 & 1910 Switches, Lexmark Network Printers, HP ProLiant Servers, iPP 320 & iS480 Ingenico CC readers, AT&T Netgate Router, Cisco Switches
Professional Experience
Computer Generated Systems (CGS)/Intercontinental Hotel Group (IHG), Atlanta, Ga October 2015 – present
Senior Tier 2/Network Support
Resolve customer complaints and concerns with strong verbal and negotiation skills.
Research issues on various computer systems and databases to resolve escalations.
Build and maintain relationships with service providers and customers.
Worked with Hotel staff to troubleshoot hardware and software issues.
Assist with process rollout to provide and maintain effective support according to SLA.
Configuring and Troubleshooting HP 1920 & 1910 switches.
Researching, evaluating, and troubling shooting network issues using Netscan and other resources to resolve connectivity issues.
Troubleshooting iPP320 and iSC 480 Ingenico card readers to ensure connectivity.
Restored connectivity to workstations, switches, routers, and servers.
Configured IP addresses to servers, switches, and iPP 320 & iSC 480 cc readers.
Configure DHCP, DNS, roles and features on HP ProLiant servers for IP address distribution leasing to devices.
Re-imaging and restoring Server Operating Systems.
Recover down Servers.
Dispatching third party vendors for hardware service.
Pacific Institute of Technology, Morrow Georgia May 2015-July 2015
(6 Week Internship)
Created a multi-site network with two locations: Headquarters (HQ) and Remote Office (RO).
Designed a variable length subnet mask IPv4 addressing plan based on the assigned network ID.
Configured the devices as instructed, including the implementation of OSPF routing, EIGRP and Frame Relay.
Verified end to end connectivity.
Lifetime Fitness, Woodstock, Georgia January 2014 – Present
Human Resources Administrator/Recruiting Coordinator
Coordinate and assist in recruiting and hiring initiatives within the Ultimate Hoops Basketball League, by collaborating with Member Service Department Head to ensure the successful hire of personnel. Build and manage strong relationships with candidates, leaders and managers to ensure department needs are being met.
Manage Ultimate Hoops League Staff, resolving personnel conflict and payroll related issues that arise. Communicate Human Resources Policies and Procedures and ensure that department personnel meet all expectations.
RSUI Group, Atlanta, Georgia May 2013 – October 2013
Human Resources Records Coordinator
Processed personnel files for Southeastern and Western Region. Followed proper company guidelines in filing personnel records for current and terminated employees according to compliance policies.
Managed various benefit projects to successfully align past and current benefit documentation for auditing. Provided high level customer service and problem solving skills to company employees in explanation of HR related policies.
Professional Affiliations
Technology Association of Georgia (TAG)
Contact this candidate