Sales Manager
Resume:
Dori Villano
Glen Rock, New Jersey 07452
*******@*******.***
Executive Assistant / Customer Service Representative / Project Manager
A highly seasoned and mature professional with over 35 years of experience in business and customer relations, project management, event planning, office operations, and executive administration management. Possesses exceptional communication and interpersonal skills with a proven ability to develop a strong rapport with associates, clients, vendors, and executive level managers. Enthusiastic and motivated, with a track record of success in delivering demonstrable value to organizations and clients alike by building customer and business relationships that last.
PROFESSIONAL EXPERIENCE
THE RUFFLED WINDOW 2017 - Present
Project Manager
The Ruffled Window is a high-end, custom window treatment workroom, serving some of the most reputable design firms in New York City. The team prides itself in delivering deep industry knowledge of all the components needed to ensure that its final products are judged the highest standards of excellence.
Managed end-to-end project flow by preparing quotes through calculating yardage and trim, and notifying designer of project direction, costs, and details.
Works closely with designers and their support staff, hardware suppliers, motorization providers, and installers through all phases and aspects of drapery and window treatment design and fabrication.
Practices a deep understanding of operational and functional workroom capabilities, as well as the intricacies of drapery design and design schematics.
Updates computer system with relevant product information when receiving fabrics, trims, and hardware for project orders.
Works directly with workroom floor manager to determining the order status, and prepares a schedule with the designer for the final products’ delivery and installation.
MITCHELL GOLD + BOB WILLIAMS 2014 - 2017
Customer Care Representative
Mitchell Gold + Bob Williams is a high end, sleek furniture line. This company has been around for 26 years. They pride themselves as being a made in America furniture company.
Served clients with a positive attitude to address their issues and complaints, with a commitment to 100% customer satisfaction.
Supported designers by providing them with status and detail-oriented report on issues within their client’s orders.
Engaged customers, in-store company representatives, and warehouse employees with follow-up emails.
Processed sales orders and submitted purchase orders to the warehouse.
Received Bill of Ladings, submitted sales orders to the warehouse, and conducted quality assurance checks to ensure all orders are completed and scheduled for delivery.
INTERIORS BY DENISE 2013 – 2014
Showroom Manager and Interior Design Assistant
Interiors by Denise, Inc. is a premier one-stop design center for all Interior Design needs. As a full service Interior Design firm, Interiors by Denise, Inc. specializes in complete transformations; everything from custom furniture to custom window treatments and custom bedding. Each project is as unique and individual as the client. Denise and her team are experts at creating one-of-a-kind interiors for discerning clientele.
Responsible to the owner and lead designer for the creation of unique and exclusive high-end interior design solutions through the selection, coordination and delivery of exclusive fabric, wallpaper, home furnishing, and lighting product to custom interior design projects.
Collaborated closely with Interior Designers to ensure that their solutions for builders and architects deliver perfect end-results to their projects.
Oversees showroom operations and coordinates administrative and general office management functions.
ALAN SCHATZBERG & ASSOCIATES 2012 – 2013
Showroom Manager
Manufacturer and wholesaler of custom upholstery and window treatments, Alan Schatzberg & Associates, Inc. works with interior designers and architects in the New York area and beyond to transform interior design concepts into a reality.
Oversaw showroom operations and initiated the sales lifecycle by engaging new and returning trade customers upon first customer greeting and interaction.
Researched, selected, and coordinated custom fabric and wallpaper solutions for high-end and exclusive interior design projects, producing detailed cost estimates using Intuit QuickBooks.
Managed general administrative functions and was responsible for the processing of shipping and receiving – separating and distributing design products to appropriate project staging areas.
GIRARD INTERIORS 1995 – 2012
Sales Manager / Interior Design Consultant
Girard Interiors is a privately owned and operated interior design firm with seven-figure annual revenues providing end-to-end interior design solutions for high-end residential and commercial clientele.
Managed a client portfolio consisting of over 75 clients and oversaw all aspects of product delivery including custom design, purchasing, and installation project management.
Established a comfortable rapport and developed client relationships upon first contact by managing a retail storefront operation that presented a clean, inviting, friendly and professional atmosphere for new and returning customers.
Delivered pre and post sales consultation, design, and implementation project management services to clients from contract through project completion.
Supervised and coordinated the activities of up to 10 technical/installation professionals responsible for the implementation of the client’s interior design solutions.
Managed conflict resolution and escalation support for all activities within the client portfolio throughout the design solution lifecycle.
Developed, coached, and trained new interior design staff.
Assisted the owner/proprietor with all aspects of business management, communications and general office management.
Consistently exceeded quarterly and annual sales and revenue targets.
INTERNATIONAL BUSINESS MACHINES (IBM) 1982 – 1993
Executive Assistant
IBM Corporation is an American multinational technology and consulting corporation headquartered in Armonk, New York. IBM manufactures and markets computer hardware and software, and offers technology consulting services in areas ranging from mainframe computers to nanotechnology.
Provided administrative support for six sales executives and their respective Main Frame sales teams.
Maintained calendars, managed communications, prepared presentations, and coordinated travel itineraries for a highly mobile and geographically dispersed team of technology sales professionals.
Prepared post-travel expense reports and reimbursement claims for executive-level sales managers.
Education
Katherine Gibbs, Montclair, NJ 1980 - 1982 Graduate Diploma in Office Administration
Technical Proficiencies
Platforms:
Microsoft Windows.
Applications:
Microsoft Office Suite – Outlook email, Word, and Excel.
Intuit QuickBooks, Storis, and Studio.
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