Office Manager/ Administrative Assistant

Eleanor S. Williams

Home: **** ********* *****, *********, *******

Phone: 770-***-**** (Home) 404-***-**** (Cell)

E-mail: ************@*****.***

SUMMARY

A motivated business professional with over 30 years of successful and varied experience in office administration and management in the Transit Industry. Major strengths in organization and detail, verbal and written communication skills. Flexible and versatile, able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Excellent internal and external interpersonal skills. Exercise exceptional judgment and works independently.

PROFESSIONAL EXPERIENCE

Metropolitan Atlanta Rapid Transit Authority 2010 - 2014

Responsibilities:

Project Coordinator for Technology Enterprise Applications Department. Work with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Responsibilities include coordinating schedules and activities and tracking progress and results. Ensures resources are utilized appropriately, manage project meetings, identifies and resolves functional problems.

Responsible for organization of Share Point site for project information. Provide assistance to the Technology Department’s CIO, Directors, Managers and other staff. Work with the various offices within Technology, providing assistance as needed.

Organizes and coordinates meetings between departments.

Oversee project correspondence and prepare and review project related emails, letter, proposals, memos, meeting minutes and other documents.

Facilitate bi-weekly reporting to senior management. Collect and compile information from the managers and Directors for various monthly reports.

Build and organize electronic and physical records of department communications.

Prepares various reports by collecting and analyzing information.

Provide historical reference by developing and utilizing the SharePoint filing and retrieval system.

Updates agency Policy and Procedures in the Archer System.

Work with MARTA’s business units and with Technology on business system projects, business systems deployment, and process improvement initiatives.

Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Identify and define user task needs to process information logically, and to conduct short-range and long-range project planning studies.

Regional Transit Partners –Engineering Consultants to MARTA (Atlanta, Georgia)

Division Office Administrator 1974 - 2008

Responsibilities:

Performed full range of administrative support; managed office functions to support two Division Managers with a combined staff of 100. Monitor the budgets for the Engineering and Systems Divisions. Assist in

preparation of control work orders, budgets and forecasts; develop budget spreadsheets and reports. Drafted and prepared correspondence; maintained office files, made travel arrangements; screened/answered mail and telephone calls.

Prepare bi-weekly work order report and resolve work order problems with Work Order Control Department

Assisted with the preparation of the Annual Work Program. Prepared and tracked Work Program and Control Letters.

Assist Division Manager and Department Heads with Annual Work Program Development.

Provide computer support to IT Department as requested by Division Manager.

Provide troubleshooting with office machines, copiers, fax machines, etc.

Managed telephone contacts, correspondence, various reports, mail, meeting arrangements and other appointments.

Completed payroll reporting and processing for 100 employees.

Maintained front office administration for the Construction and Engineering Divisions.

Verified Contractor/Subcontractor Certified Payroll Submittals.

Processed Requests for Information, updated RFI Log and generated response letters.

Verified that Labor Standard Interview documents were in compliance with contract Labor Standard Specification.

Input Progress Record Item Sheet information from Progress Payments.

Complete contract estimates and daily Track Time Log information.

Attend 3 Weekly Progress meetings; generate, prepare and distribute meeting minutes.

Prepare Agenda and Action Items for Weekly Progress Meetings.

EDUCATION

B. S. Business Education/Administration (Cum Laude)

Knoxville College, Knoxville, Tennessee

SKILLS

Certified Administrative Professional, experienced in the use of various computer programs such as Microsoft Office Suite (Excel, PowerPoint, Word, Outlook and Internet Explorer);Word Perfect; Fait/Extensis Portfolio 5.0. Proficient in the use of 10-Key Adding Machine and calculator (from touch). Working knowledge of office equipment such as Facsimile, PA System with Microphone, Office Copiers, Meridian Telephone System, Digital Cameras, Scanners, and HP Computers and Laptops.

Contact this candidate