Senior Business Analyst III

Bushra Kabir

Phone: 202-***-****

Email: *********@*****.***

Abstract

Business Analyst/ Business System Analyst with seven plus years experience in various industries including healthcare, financial, and government solutions. Expertise in software development life cycle, including analy- sis, design, development, testing and implementation of software applications. Coordinate and leadership roles in defining concise documentation including product requirements/user stories, acceptance criteria, best prac- tices documentation, and lead large or complicated business systems projects and/or tasks. Core Competencies

• Excellent knowledge of software development life cycle (SDLC)

• Well versed with various Agile- Scrum and Waterfall model development methods

• Strong skills in business analysis to the department, teams, and customers regarding business solutions in- cluding; business needs, requirements, options, risks, and limitations

• Expertise in facilitating and coordinating Joint Application Requirement (JAR) and Joint Application De- velopment (JAD) sessions with excellent inter-personal and conflict resolving skills

• Work extensively with the team to meet the business requirements, create prototypes and analyze workflow

• Writing and maintaining the Requirement Definition Document that included Business Requirements (BRD) and Functional Requirements (FRD), Use Cases and UML Diagrams

• Expert in writing detailed system Use Cases, developing business Test Cases and working with QA teams during testing phase, thereby facilitating acceptance testing with stakeholders and business users

• Exhibit strong analytical ability during Functional Testing, Regression Testing and UAT Testing

• Maintain and Review Change Requests and all documented analysis

• Develop and conduct internal training programs for developed applications

• Knowledge of CMMI and Quality Assurance (QA) Standards

• Ability to handle multiple tasks independently, as well as collaboratively with team members in testing complex projects

Education

• George Mason University, Fairfax, VA 2010

• Bachelor of Arts and Social Science

• Individualized Studies (Interdisciplinary)

Business Management and Administration

Psychology

Technical Skills

Operating System: Windows Server 2003-2012, Win XP- 10, UNIX, Linux Server, Linux Desktop, IBM WebSphere MQ, SalesForce

Professional Experience

Encore Capital Group, San Diego, CA 04/2017- Present Senior Business Analyst III

Methodologies: Agile – Scrum, Waterfall model and V-development model, SDLC Database Oracle, MySQL, PL/ SQL Server, SQL Developer, Tableau, HTML, Java- script, Qlikview

CM/Requirement Tools: MS Visio, HP ALM, Quality Center, SharePoint, iRise, SNOW, Lync, Good, WebEx, VPN, Microsoft Office Applications, Outlook, Blueprint Testing Tools: JIRA, SOAP UI, JAWS, WAVE, TSF, VSTS, Informatica

• Collaborated with the Project Manager to assist with managing the development team, with the SDLC process, budgeting, and gap analysis

• Conducted or assisted in end user demos to the business partners before UAT testing to get approval and assist the business partners in learning the new features.

• Collaborated with the Tech Lead Project Manager to plan ahead for future sprints, do gap analysis, develop detail test plans and test cases.

• Gathered business requirements from end users, authored user stories/ Acceptance criteria in the back log of TSF/VSTF and created use case scenario diagrams for visual understanding.

• Lead stand up meetings, requirement gathering meetings with business partners, analytic decision making meetings amongst junior Business Analysts, sprint planning, and team sizing meetings in absence of Project Manager

• Suggest measures and recommendations to improve the current application performance.

• Interact with computer systems, end-users, and project business sponsors to determine, document, and obtain sign-offs on business requirements.

• Work with business teams to understand the requirement and needs of the potential customers and the target market.

• Assign tasks among development team: Monitored and tracked progress of projects following agile methodology.

• Worked closely with the stakeholders to analyze complex business processes and business requirements.

• Documented any issues or defects and eventually got the sign off from the right parties.

• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black Box testing on the application.

• Designed and developed test scenarios and test cases based on business requirements, technical specifica- tions, and use cases.

• Conducted JAD sessions throughout the project to communicate and manage expectations with the business users and the feature content team.

• Actively liaised throughout the project between end users, development team, and QA team to address sys- tem issues and identify the appropriate solution.

Environment: TSF, VSTS, SNOW, iRise, Cogent, Lync, WebEx, Good, Outlook, VPN, and Microsoft office applications, BluePrint

Grant Thornton, Alexandria, VA 10/2016- 04/2017

Requirements Analyst

• Process improvement through the new departments of the Veterans Administration

• Budget Formation and IT account management

• Created original domination for process improvement purposes for the IT account managers to follow

• Improving the process of the teams to know the roles of each department

• Analyze the processes

• Confidential data updates

• Worked with various teams within Grant Thornton and the federal side to improve and the process of the budget for each fiscal year

Environment: Microsoft Office tools, Lync, Skype, Outlook, Internal VA network/ systems, WebEx Booz Allen, McLean VA 10/2014- 10/2016

Business Analyst II

• Conduct business process evaluations to gain technical knowledge of business requirements.

• Analyze and identify problems, research alternatives, create presentations, test to confirm, and implement solutions for defined business processes.

• Analyze system specifications, business requirements for full understanding of the project to comply with corporate rules and regulations.

• Conducted story selection, sizing and tasking, established high level requirements and translated those com- prehensive business requirements into specified functional requirements.

• Analyze requirements, write user story with acceptance criteria and manage tickets in JIRA.

• Conduct sprint planning based on new and backlogged requirements. Lead daily stand ups for update in the absence of the scrum master.

• Assist in maintaining/updating Scrum backlogs

• Gather requirements and prepare Use Cases (General System Design documents and Detailed System De- sign documents) by interviewing Subject Matter Expert and End-Users.

• Conduct GAP Analysis to understand the deficiency of the existing application.

• Work with the Project Manager in the development of weekly and monthly status reports.

• Involve in planning, prioritization, change management, and close out of the project.

• Assign tasks among development team: Monitored and tracked progress of projects following agile methodology.

• Author Business Requirements Document with project teams. Extracted, discussed, and refined business requirements from business users and SME’s.

• Interface with business owners and SME’s to finalize Activity Diagrams.

• Work with the Quality Assurance Lead to develop detailed Test Plan and Test Cases.

• Suggest measures and recommendations to improve the current application performance.

• Interact with computer systems, end-users, and project business sponsors to determine, document, and obtain sign-offs on business requirements.

• Work with business teams to understand the requirement and needs of the potential customers and the target market.

• Review test results and reported bugs/issues using JIRA and HP ALM. Environment: MS Visio, UML, SharePoint, Oracle, J2EE, SQL, TOAD, MS Office, HP ALM, JIRA Thomson Financial, Rockville, MD 01/2012- 10/2014

Business System Analyst

• Identify, assess, and document system requirements recommending system priorities

• Document product backlogs and user stories, guided by acceptance criteria and obtaining documentation sign-off.

• Performed GAP Analysis of system rules, system, system process flows, user administration, and require- ments.

• Conducted Joint Application Development (JAD) sessions with stakeholders throughout SDLC to resolve open issues.

• Created and verified user stories and use case specifications.

• Ensured that all artifacts were complied with corporate SDLC policies and guidelines.

• Worked with the QA to develop Test Plans and Test Cases for functional and integration testing.

• Maintained the requirements traceability matrix to track requirements coverage.

• Worked closely with the stakeholders to analyze complex business processes and business requirements.

• Documented any issues or defects and eventually got the sign off from the right parties.

• Manually verified the validity of the failed test cases. Performed Positive, Negative and Black Box testing on the application.

• Designed and developed test scenarios and test cases based on business requirements, technical specifica- tions, and use cases.

• Worked closely with project manager, stakeholders, and other business analysts to define: test scope, gap analysis, risk analysis, and test dependency.

• Enhanced the existing or default test scripts by adding programming for custom testing and debugging the scripts.

• Tracked defects and facilitated defect review meetings with team leads.

• Maintained standard documentation to comply with CMMI Standards.

• Attended weekly status meetings with Development Team, QA Manager, and created notes for meeting- minutes.

Environment: MS Visio, JIRA, HP ALM, UML, .NET, Quality Center, Oracle, Office, SQL Server, UNIX Novartis Consumer Health, Inc. Washington, DC11/2010-01/2012 Requirement Analyst

• Work with the business owner and with different levels of management to identify requirements, use cases, and to develop functional specifications.

• Analyze the system from both the technical and business perspectives and prepare Business Requirement Document (BRD).

• Generated UML documentation by developing written use cases, use cases diagrams, activity diagrams, and sequence diagrams to define system functionalities as per business requirements.

• Created the Requirements Traceability Matrix for reviewing and tracking requirements.

• Conducted Gap analysis on the present system and documented the enhancements to meet the end state re- quirements of the system.

• Conducted JAD sessions throughout the project to communicate and manage expectations with the business users and the feature content team.

• Actively liaised throughout the project between end users, development team, and QA team to address sys- tem issues and identify the appropriate solution.

• Extensively used SQL to conduct data validation, data analysis, and generate ad-hoc reports. Environment: MS Visio, UML, .NET, Quality Center, Oracle, Microsoft Office, SQL Server, UNIX

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