Data Entry Sales

*WHSKHQ %XVKQHOO VEXVKQHOOB DKRR FRP

STEPHEN BUSHNELL

CLIENT SERVICE ASSISTANT

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VEXVKQHOOB DKRR FRP

Profile Ambitious, hard-working, able to bring new ideas and improvements to business practices; remains fair, respectful and moral in all situations; works well both independently and as part of a team; understands and carries out oral and written instructions and to request clarification when needed; meets the public well and can deal effectively with their questions or problems, seeking assistance when needed. Skills Experience working with database and CRM systems, such as MS Access and SalesForce.com; Microsoft Office Suite (Word, Excel, PowerPoint); PageMaker, Visual Basic and Desktop Publishing.

Experience Event Assistant February 16-19 2016

Apple One

I worked for a conference at the Union Square Hilton Hotel in San Francisco. I pretty much did the head count for each session in 1 of the ballrooms.

Event Assistant January 29 – February 7 2016

Dynamic Staffing

Worked for the 50 Mile event (event leading up to the Superbowl 50) through Dynamic Staffing. I was telling people about the Road to 60 app that they could download on their phone. I also showed them how to use the app. I also took photos of different people in front of the big 50 sign near the Superbowl city.

Filing Clerk October 12-15 2015

AppleOne

Worked at Marin Towers through AppleOne temp agency. I filed different tenant applications in the appropriate folder. I Also answered the phone and answered different questions. Also different tenants would come to the window and ask questions. I would try to help out the tenants the best way I could.

6WHSKHQ %XVKQHOO VEXVKQHOOB DKRR FRP Event Assistance September 15 – 18, 2015

Premier Staffing

Worked at the DreamForce conference directing the attendees to the different places where the sessions were being held for the conference. Data Entry Clerk August – September 10, 2015

Apple One

I worked at One Legal entering affiliates from their old system to the new system. I was entering in the address, agents, and the pricing. Also I was uploading documents for the affiliate to the new system as well. Data Entry Clerk July 28 – July 31st

Career Group Inc., San Francisco

I worked at Trust For Public Land through Career Group in San Francisco doing data entry work. I basically entered responses from surveys into an Excel spreadsheet. The questions were laid out in Excel and on the survey. I just had to put in the spreadsheet what response the person made to that question in the spreadsheet.

Data Entry Clerk May – June 2015

Career Group Inc., San Francisco

I worked at Immigrant Learning Resource center in San Francisco as a Data Entry Clerk. I entered orders into SalesForce.com. I made sure that the pricing on the orders was correct in SalesForce. I also made sure that the contact information was up to date in SalesForce. Stock Clerk November 2014 – January 2015

Macy’s, San Francisco, CA (Seasonal)

I took items from the stock room and brought them out on the floor. I also marked down items that were to be on the clearance shelf. I also spent time on the floor putting the bags neatly in order. Fulfillment Analyst March 2001-September 2014

Moody’s Analytics, San Francisco, CA

x Worked with sales, sales operations and content delivery teams to complete all product access requests for creating trials, user based access, software license creation, FTP setup or extending current access in accordance with company policies.

x Managed multiple fulfillment systems with attention to timeliness and quality control.

x Set up client permissions and license keys for services accessed electronically, through FTP or DVD in accordance with contract 6WHSKHQ %XVKQHOO VEXVKQHOOB DKRR FRP specifications, terms, and effective dates.

x Supplied clients with access details and manage de-activations in the event of cancellations.

x Utilized CRM system (Salesforce) to maintain accurate client entitlement data, process sales orders or adjustments, and document pertinent transaction details.

x As needed, used CRM to prioritize assignments and record activities or client interactions and to monitor fulfillment requests from clients or internal departments.

x Provided a high level of customer care by following up on product access issues, product queries, user changes, or potential opportunities. Coordinate with Finance, Collections, Sales Administration and Client Service Desk to ensure client queries are resolve completely and promptly.

x Assisted in ad hoc reporting of usage stats, sales pipeline, account information, trials, and booked sales.

x Worked collaboratively with Product Management, Engineering, and ERS Service teams to get the latest information on newly released products and deliver appropriate updated software to impacted clients in a timely fashion.

Experience

Continued

Sign Coordinator April 2000-July 2000

CostPlus World Market Headquarters, Oakland, CA (Ranstad US Staffing) Ensured accurate and timely pricing of product, placement and removal of advertised signage and other administrative paperwork as assigned. Warehouse Assistant July 1999-April 2000

Healthshop.com, San Francisco, CA (Ranstad US Staffing) Worked as part of a team in a busy distribution center, under the guidance and supervision of the warehouse supervisor. Moved stock around manually and carried out all orders effectively. File Clerk April 1999

Visitors Nursing Association, Emeryville, CA (Ranstad US Staffing) Responsible for maintaining the company's records. Coded, filed, and retrieved records as needed and ensured system was well organized. Education Academy of Art University January 2011 – May 2014 Studied Web Design & New Media

Art Institute of Pittsburgh July 2010 – December 2011 Studied Graphic Design

Solano Community College September 2007 – June 2009 Studied Computers

Moorpark Jr. College June 2005 – May 2007

Studied Computers

6WHSKHQ %XVKQHOO VEXVKQHOOB DKRR FRP Westlake High School January 1991 – June 1995

HS Diploma

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