Richard M. Parker

**** ******* ****** #****

Naples, FL 34113

Phone: 281-***-****

Email: ac2iei@r.postjobfree.com

Summary

Over twenty-five years of infrastructure engineering, architecture, administration and management within complex operating environments, IT Management, IT Security, systems administration, telecommunications, and service desk. Areas of expertise include Infrastructure Management, secure design, implementation, maintenance, and troubleshooting of multi-vendor networks, multi-client networks and Microsoft, UNIX, and Novell local area environments.

Possess an extremely wide range of technical ability. Exceptional troubleshooting skills, intelligent self-starter, innovative team-oriented leader, outstanding communication skills, detailed planner, conservative project manager, and strong focus on new technology. Determined leader focused on Service Level Commitments and customer relationships as well as improving employee morale. Valued team motivator and exceptional decision making abilities.

Work Experience

Herc Rentals (6/2016-7/2017) Manager, Network Services

-Responsible for managing the network infrastructure for the corporate headquarters as well as 300 branch locations

Architected entire network infrastructure solution that was used to provide separation from parent company, to include data, voice, and wireless

Separated entire network infrastructure from parent company environment, to include all voice and data services to support 5000 users

Implemented network monitoring; Solarwinds

Wrote and implemented 10 Policy’s and Standards

Implemented monitoring solution for entire environment to provide real-time alerting

Managed 4200 mobile devices (phones and tablets)

Managed operating budget in excess of $10M

Managed internal team and managed service provider teams in excess of 50 personnel

Managed Mobility Managed Service provider

Managed Network Operations Service Provider

Negotiated and finalized over 20 contracts

Negotiated $500,000 in annual savings for a single contract

Found over $100,000 per month in mobility savings

Created several processes and procedures

Shipcom Wireless (1/2016-4/2016) IT Infrastructure Manager

-Responsible for the infrastructure internally and at all client locations. This includes network, server, storage, helpdesk, and desktop support.

Wrote and implemented 18 Policy’s and Standards

Developed Change Management Program and implemented

Implemented monitoring, utilizing Solarwinds, for the network and server environment

Re-architected entire client solution that will utilize a centralized regional data center rather than individual location build outs

Valerus Field Solutions (10/2012-12/2015)

Sr. Manager Infrastructure and Security Services -Responsible for the Global Network, Voice communications, Service Desk, Server Administration and Security for Valerus. Worked closely with several departments within the company, as well as external vendors, to complete several projects in order to help Valerus continue its growth and allow us to be a global leader in the Natural Gas arena. Have successfully cross-trained the team to allow us to provide greater support and a much improved end-user experience.

Manage and maintain all network, security, voice systems, server administration, helpdesk and desktop support.

Manage the team of 6 to expectations of 100% uptime

Network vulnerability testing

Asset Management

Office365 Administration

SOX Compliance

Vendor Management

Change Management

Budgeting

Improved inter and intra-department communications

Project Management

Conduct research on infrastructure products, services, protocols, and standards to remain abreast of developments in the infrastructure industry

Monitor and test infrastructure performance and provide performance metrics

Data Center Management; to include a full data center move that included site location choice, cabling infrastructure, move coordination, as well as ensuring full network recovery ahead of schedule and below targeted project costs.

Manage and maintain all security related to Network communications systems including LAN, WAN, VPN, WLAN, VoIP, Firewalls, and Proxy’s

Provide input to policy level direction including standards and procedures, when necessary

Develop and implement information security standards and procedures

Manage Service/Help Desk; to include Desktop Support.

Manage all aspects of Server Administration

Manage SAN/Back-up

Software License Management

Audio Visual

All aspects of personnel management and evaluation

Opportune LLP (12/2011-9/2012) Sr. Consultant

-Responsible for security and technology areas of the firm. Participated on various projects and participated on multi-talented teams to deliver solutions to multiple clients. Utilized extensive background to adapt to new environments to successfully deliver projects on time.

Led project to perform a cyber security assessment of the Smart Grid (AMS and IG) architecture that included a technical analysis of Smart Grid Communications Networks (i.e. wireless, cellular, MPLS, satellite, firewalls, IDS, switches, routers and remote access), Substation /Distribution Automation Systems (i.e IGSDs, modems, RTUs, and network systems), Advanced Metering Systems (i.e. smart meters and cell relays. This includes technical and business designs, demonstrations, implementations, and standards

Led project to perform Cyber Security plan Gap Analysis on Smart Grid environment

Managed infrastructure portion of SharePoint project as well as assisted in the development of several SharePoint sites

Baker Botts, LLP (1/2011-9/2011) Security and Communications Manager

-Responsible for the security and all aspects of communications for the law firm. Collaborated with various departments on a regular basis to deliver projects and services. Continuously working to fully integrate a separate multi-talented team to form one fully functional team by cross training and providing opportunities for formal training.

Manage and maintain all security related to Network communications systems

Ensure that all system platforms and data stores are functional and secure. Work with upper management to determine acceptable level of risk for enterprise computing platforms

Assist upper management in determining enterprise information security standards and help them understand risks

Develop and implement information security standards and procedures

Manage and maintain communication system infrastructure

Implement appropriate monitoring systems in areas of responsibility to ensure high availability and provide appropriate staff tools for monitoring systems

Manage staff of 5 senior level engineers

Provide input to policy level direction including standards and procedures, when necessary

CGI (11/2006-1/2011) US Tier 1 Network Manager

-Responsible for complete Network management in a fast paced, multi-client, complex environment. Work on a constant basis with Service Delivery Managers, Transition Managers, Project Managers, Change Management as well as Problem and Incident Management (utilizing various platforms of Remedy) to maintain all Service Level Agreements. Successfully developed Project and Steady State/Operational Support teams. Also, continuously mentored other US Tier 1 teams to ensure team development that will better support our clients, both Commercial and Federal, thus enhancing delivery times.

Staffing and managing 22 engineers, also to include performance reviews

Network architecture (shared and dedicated) for approximately 80 customers

Network Security

Network and security audits (PCI, SOX, HIPAA)

Asset management

Validating internal security clearances

Project management (internal and client)

Circuit management

Working with the Sales team to develop the Service Catalog as well as Network Costs. Also assist regularly in Sales Engineering.

Vendor Management, to include selection, relationship, contract negotiation and billing.

Tool Management [IP Address Management (Easy IP), Network Monitoring and Reporting (Solarwinds Orion), Network Sniffer (Network General)]

Actively involved with the UST1 Cabinet working to establish Project Management Procedures, project entry criteria, and overhaul processes and procedures to better service our customers.

Budget; creation and management

Worked to develop a solid working relationship with the various teams within CGI, which has facilitated a more cohesive solution delivery vehicle.

Technology People Inc./CGI (04/2006-11/2006) Sr. Network Engineer

-Responsible for the overall Network administration for a CGI account supporting over 300+ remote sites. Managed the client and vendor relationships ensuring 100% of service level agreements were met.

Managed network security using Checkpoint firewalls.

Managed remote site network connectivity.

Designed and implemented several remote site networks as part of ongoing network overhauls. In some cases, utilizing wireless technology for remote building connectivity where cabling was not possible.

Assisted in the design and implementation of a Mitel VoIP phone system.

Responsible for hardware contract management Utilized Remedy for client request and incident tracking, as well as change management.

Pace Consulting, Shell Oil Products (11/2005-04/2006) Project Manager

-Responsible for SAP CRM/CIM project implementation on the infrastructure side of the Global project. Responsible for handling vendor relationships, as well as ensuring all infrastructure needs are met to ensure that the aggressive time line commitments are met. Worked with other team members to provide status as well as assistance in handling all intra-company procedures.

Perimeter Resources, Complete Energy (06/2005-11/2005) Network Engineer, Project Manager

-Responsible for the re-design and implementation of all 50 remote site networks. Also, assisted in the implementation of a VoIP system within the corporate offices.

Completed PIX 501 project which included the configuration, and implementation of app. 50 firewalls as well as re-design of all small office networks to include wireless capabilities.

Implemented PRTG monitoring system to monitor bandwidth utilization.

Responsible for monitoring and troubleshooting of all remote site connectivity.

Ardent Communications (12/2004-06/2005) Network Engineer / Infrastructure Architect

-Responsible for the design review, implementation, maintenance, and troubleshooting of voice and data circuits and infrastructure cabling to include Broadband, Point-to- Point, Wireless and VPN services.

Managed installation teams of 5-8 in network design and implementation

Designed and implemented, from the ground up, several networks to include all phases of infrastructure.

Performed all network maintenance and monitoring for 50 remote offices to include circuit and device upgrades.

Installed and certified infrastructure components and cabling in more than 25 offices.

Handled the outsourcing of a major company in all phases of network support to include change requests, moves, office support, and network support.

Responsible for PIX 501 project that includes configuration, deployment, and installation to ensure remote office connectivity.

Reliant Energy, (08/1998-06/2004) Sr. Network Engineer

-Responsible for the design, implementation, maintenance, monitoring, and troubleshooting of all voice, SCADA, Ring Down, and data circuits for over 150 remote offices and power plants to include vendor, client, and carrier relations.

Worked with vendors to establish a satellite uplink thus allowing for VPN connectivity, utilizing the Cisco 3000 Concentrator and 3002 VPN Hardware Clients, in a disaster recovery scenario.

Coordinated with AT&T Managed Services in a complex project to move over 40 managed circuits and sites from Pennsylvania to Houston.

Worked diligently with vendors and data center engineers to move accounting system applications from the Dallas data center to Philadelphia utilizing HSRP and BGP between redundant routers ensuring dual circuit capabilities and reliability connecting to the Enform backbone.

Managed Trade Floor support for 200 Traders and staff to including trading, back office, mid-office support as well as over 20 Electronic Bulletin Boards. Also, provided support for production facilities used in the trading environment.

Support for the Trade floor included redundant network infrastructure as well as dedicated Internet connections.

Managed over 150 circuits to remote offices and power plants throughout North America to include design, installation, working with vendors and plant/office personnel to ensure that all projects were completed in a timely and efficient manner.

Worked with several Cisco engineers on AS5300 logging issues to ensure proper and complete logging that prompted a code revision.

Assisted management while they were out of the office in all leadership roles

Assisted in the design and implementation of the corporate LAN for over 5000 users.

One of two people responsible for the complete design and installation of the Wide Area Network from the ground up from all cabling, wiring, circuit testing and installation, network design in off-site data center and remote offices while working an average 80 hours a week for approximately one year.

Very knowledgeable in backup and disaster recovery.

Comprehensive LAN/WAN knowledge to include switching, routing, VLAN, OSPF, EIGRP, BGP, Span Tree, for data transport of voice, SCADA, and data lines.

U. S. Navy, (08/1989-07/1998) Electronics Technician

LAN Manager for 3 years, responsible for network administration supporting 75 users and workstations.

Supervised and delegated work assignments to 13 technicians.

Planned maintenance schedules, prepared and maintained work center documentation and reports.

Performed hardware/software/connectivity troubleshooting as well as managing the IFF systems for the Naval Air Station.

Responsible for the diagnosis, component level troubleshooting and repair of complex analog and digital circuits and systems.

Performed preventative and corrective maintenance, overhaul and testing and alignment of UHF, SHF and EHF satellite communication systems.

Received Navy Achievement Medal, Sailor of the Quarter (two times), Navy Athlete of the Year for NAS Barbers Point, and runner-up for Pacific Fleet Shore Sailor of the Year.

Platforms Utilized:

Routers: Cisco Routers; 1700 series, 1800 Series, 2600 series, 2800 series, 2900 series, 3700 series, 3800 series, 3900 series, 7200 series routers. Juniper M7i router

Switches: Cisco 2900, 2950, 3500, 3550, 3560, 3570, 3850, 4000, 4500, 6500, 9148, Nexus 7k, Nexus 5k, Nexus 2k, Cisco 6296, Dell, HP

Wireless: Cisco Wireless Lan Controller 2504, 4400, 5508. Cisco 1142, 1232, 1242, 1252, 2702 Access Points

Firewalls: Netscreen (multiple platforms), Checkpoint (Checkpoint, Nokia and Crossbeam platforms), Cisco PIX (501, 505), ASA (5505, 5510, 5520, 5520x, 5515x, 5540, 5555x) Meraki (MX-60, MDM)

Transmission Mediums: ISDN, ATM, Frac T-1, T-1, E-1, Frame-Relay, Multi-Link Frame-Relay, Frac DS3, DS3, DS12, OC3, OC12, OC48, OC-192 Sonet Rings, MPLS, DSL, Ethernet, Broadband, Satellite, Microwave

Voice: Cisco Call Manager, Call Manager Express and Mitel VoIP (Internal/Cloud) Server: Dell PowerEdge R710/720/730/910 Servers, Cisco UCS B200, Windows Server 2008 R2/2012,

VMWare, vSpherel Citrix Xenapp

Storage/Back-up: Dell Complement SAN, Nimble SAN, VEEAM Back-up, Dell Tape Drives ML4000/ ML6000

Monitoring/Ticketing/Reporting: Solarwinds Orion/Cirrus/NCM, ManageEngine (ServiceDesk Plus, ADManager, ADAudit Plus, Desktop Central), CA Unicenter, Remedy, CiscoWorks, What’s Up Gold, Big Brother, Vital, Netscout, Tivoli, IP Address Management (Easy IP)

Security: Defender 2 Factor Authentication, Cisco IDS/IPS, Alert Logic, Mimecast (external email), Trend- Micro Antivirus, McAfee Web Gateway, Cisco Ironport S170,

Load Balancers: Foundry F5, Big IP, Citrix Netscaler Software: Microsoft Office 2010/2013/2016, Exchange 2010, Office 365, Visio, Project

Misc: Cisco VPN 3000 Series Concentrators, Telco Access 60, ZHONE DACS, RAD MP-2100 and DXC-30 AS5300, 12-96 port patch panels, DSX panels, cable management and distribution, ONS-15454

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