TraTraining, Accounts Payable, Billing, Data Entry

Renee A. Cothran

**** ***** ***** ********, ******* 30008• (C): 770-***-**** •(H): 770-***-****

• (E): *************@*****.***

SKILLS PROFILE

Training Specialist (Instructor Lead Training/ Virtual Training).Proficiency with PC applications – Microsoft Word, Excel, PowerPoint, Main Frames - Q-Care, Document Direct, DocView, WGS, STAR, and familiar with Access. .Attention to detail demonstrated, excellent oral and written communication skills; strong analytical and problem solving skills, ability to work independently and make sound business decisions as well as guide others. Business Process Improvements, Business Analysis, Project Management, Account Management, and Client Relationship Management. Interface with a wide range of people (both internal and external), demonstrated ability to prioritize job functions to ensure completion in a timely manner (both internal and external).

EMPLOYMENT HISTORY,

Facilities Clerk, Kelly Service, Inc.

Create Files / Input data for Assurant Solutions’ Facilities clients

Data Entry

Filing

Scanning

Customer Service -Internal

Process Reports

Mailroom Clerk, Kelly Service, Inc.

Enclose Mail Insertions for Assurant Solutions clients

Meter Mail

Process Incoming/Outgoing FedX

Process Incoming/Outgoing UPS

Track and Research lost/late packages

Answer incoming calls

Customer Service -Internal

Reconcile Monthly Postage Payments

Process Reports

Attend Departmental staff meetings to determine gaps in processes and resolutions

Contract Trainer, Populus Group LLC

Perform Instructor Lead Training( ILT) for 30+ offshore Billing associates

Perform Virtual training for 60+ onshore and offshore Billing associates

Train new hire Membership /Enrollment associates

Develop Job aides/Assessments

Process Reports

Attend Departmental staff meetings to determine gaps in processes that warrant training

Attend management meetings

Training Specialist, Blue Cross & Blue Shields of Georgia

Train new hire associates 60+ annually

Perform up-skill training for 60+season associates annually

Develop Job aides

Monitored project activities to avoid delays while ensuring accuracy and quality of project deliverables.

Developed and implemented process and system improvements to streamline training operations.

Process Reports

Provided evaluation, training, curriculum development and technical assistance to senior managers by reviewing and commenting on project plans, assisting in the identification of resources.

Provided administrative support to survey operations to maximize customer satisfaction by tracking completion status and effectively respond to customer questions

Work closely with departmental managers to develop departmental process improvements

Attend departmental staff meetings to determine gaps in processes that warrant training

Develop quick fixes for departmental processes eliminating training

Facilitate Instructor Lead Training(ILT) for60+ offshore associates

Facilitate Virtual training for 60+ onshore and offshore associates

Created and implemented training and staff development activities that promoted engagement and increased overall performance.

Developed and implemented process and system improvements to streamline training operations.

Sr. Premium Specialist/Supervisor Lead, Blue Cross & Blue Shields of Georgia

Reconcile bills and apply cash sent by employer groups in an accurate and timely manner

Research and resolve billing questions/issues from employer groups and marketing representatives

Monitor eligibility reports and maintain files

Research/develop reports which document billing activities

Produce and verify monthly bills to employer groups

Perform audits of cash processing process

Responsible for specifically assigned groups

Prioritize and monitor the current workflow process of team members

Train new associate – processing bills and cancellations

Help develop procedures and implement new ways for process improvements

Provided administrative support to survey operations to maximize customer satisfaction by tracking completion status and effectively respond to customer questions

Maintained client relations by proactively developing ongoing strategies with key decision makers within company organizations.

Troubleshoot

Bookkeeper, Blue Cross & Blue Shields of Ohio

Prepare monthly bank reconciliations.

Coordinate billing and cash applications for Mutual Health Services on the Platinum A/R software

Prepare reports as needed to assist in collections

Research and resolve billing questions/issues from internal departments, marketing, accounting, mail service staff as well as external departments

Develop new procedure from MHS cash disbursement

Develop and implement innovative ways to improve the work process

Coordinate the workflow of the team members

Organize workload to take on added responsibilities and task until positions were filled

Train new associates

Provide support for Sr. Financial analyst, reports, unclaimed funds, and special projects

EDUCATION& CERTIFICATIONS

CUYAHOGA COMMUNITY COLLEGE, Cleveland, Ohio

Associate of Applied Science Degree

State of Ohio Department of Insurance – Cleveland Ohio

Pre-Licensing, Certification

National Certified Technical Trainer (CTT+),Certification

Synchronous Learning Expert (SLE), Certification

LearnPoint,Certification

ACHIEVEMENTS & AWARDS

Impact Awards for Outstanding Performance, Blue Cross Blue Shield

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