Customer Service Management

Sajal Kumar Barua

** ****** ******, ***********, *******, ON, M1K3H5 • 416-***-**** • ***********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

16+ years of experience in diverse sectors of different organizations encompassing Sales, Office Administration, Facilities Management, Customer Service, Travel and Transportation.

Sound people and technical skills in order to instill safety, cost and quality leadership into the business.

Proficient in MS Office Suite.

Team player, result-oriented and proactive in setting milestones and develop roadmap for achievement.

Strong verbal and writer communication skills in English.

SKILLS AND EXPERIENCE

Customer Service Management

Experience in customer service both over phone and physically

Knowledge to assess and identify customer’s need and provide appropriate resolution following company policies and processes

Ensure customer data management and have good presentation and analyzing ability.

Office Management

Coordinate with external operation vendors.

Ensure office supplies standards and inventory to support the business and within the budget limits.

Coordinate visitor and petty cash management.

Ensure office equipment safety maintenance and cleanliness.

Ensure office space and parking space management.

Facilities Management

Coordinate domestic and international Travel and Transportation related arrangement.

Arrange hotel rooms/accommodation for business requirement.

Ensure best source of procurement of goods and services.

Strong customer service skills.

Capable to organize even management and logistics support.

EMPLOYMENT HISTORY

Dhaka Facilities Manager 2011 – 2017

Chevron Bangladesh, Dhaka, Bangladesh

Travel Supervisor 2006 – 2011

American Embassy, Dhaka, Bangladesh

General Services Assistant 2005 – 2006

Peace Corps Bangladesh, Dhaka, Bangladesh

Customer Services Agent 2005 – 2006

DHL Worldwide Express, Dhaka, Bangladesh

Assistant Manager (Agencies & Corporate Sales) 2000 – 2005

GMG Airlines, Dhaka, Bangladesh

Ticketing and Reservation Officer 1999 – 2000

GMG Airlines, Dhaka, Bangladesh

EDUCATION HISTORY

Masters in Management 1997

National University, Bangladesh

(Equivalent to a 3 Years Graduate, as determined by World Education Services, Toronto, ON)

References Available Upon Request

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