Customer Service Real Estate

KHAREEMA SALLEY

**** *. ********, *******, ** ***29 • Cell: 773-***-**** •

**************@*****.***

Professional Summary

Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, and in fast-paced environments. Highlights exceptional customer service skills. Strong sense of banking ethics. Reliable, Flexible, Approachable, Strong work ethic, MS Office proficient, and Friendly. Work History

Quality Analyst, 07/2015 to present

Crosscheck Compliance, LLC.-Chicago, IL

• Assists with the development of an internal audit plan including a risk assessment, audit schedule, management and board reporting.

• Manages a team of mortgage fraud experts to review loans to determine if each loan reviewed had a material misrepresentation.

• Forensic review of residential mortgage loans acquired from various mortgage lenders and correspondent banks to determine the existence of mortgage fraud. Executes the plan and provides consultation to the institution as needed.

• Interview potential new hire temp employees

• Provides support and mentorship for trainees.

• Performs a variety of operational tasks for the most complex processes and functions.

• Prepare, edit, distribute and correct specialized complex documents Loan Processor, 10/2013 to 04/2014

Enova Financial/ LaSalle Network – Elmhurst, IL

Increased annual revenue by creating effective strategies to expand existing customer services

• Helped to create a team that handled rush release requests, which included phone calls, preparation of release packages and research

• Reduced rush release requests and prevented accounts from going into Regulation Violation, which In return, caused the company to not be fined.

• Answered Inbound and Outbound calls and responded to customer emails

• Processed a high volume of applications for loans

• Verified a high volume of applicant information for loan process

• Adhered to company Guidelines

• Performed related tasks as assigned by management Loan Processor, 07/2012 to 09/2013

JPMorgan Chase – Chicago, IL

• As part of the Retails Operation Center I processed FHA/Conventional Full Doc, Harp (Streamline,) Purchase and VA loans

• Reviewed loan applications for completeness, accuracy and submission to underwriting.

• Verified supporting documentation (income, assets, and liabilities) and checked for potential problems

• Worked directly with customers to ensure high customer satisfaction via welcome, status and pre Close calls.

• Set up files and ordered all necessary vendor exhibits for underwriter

• Review of titles, appraisals, and credit reports

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• Requested Written verification of employment, Verbal verification of employment, Homeowners insurance, Flood Certificates, Flood insurance, Data Verify Reports, Tax Bills, supplement reports, Payoffs, etc.

• Balanced fee sheets, Prepare audit and checklists to prepare and move files to closing

• Coordinated with all parties to schedule closings (Buyer, Attorneys, title companies, Real Estate agencies, Mortgage Bankers) etc. Foreclosure Avoidance Coordinator /Mortgage Loan Research Specialist 05/2003 to 07/2012

HSBC, Bank (Household Finance Corporation) – Elmhurst, IL

• Ensured all steps in the foreclosure process are completed accurately

• Completed a Foreclosure avoidance application with borrowers and third party agency representatives

• Processed verifications, process legal invoices, and review other supporting documents

• Assisted team members with daily work processes while exceeding daily production goals

• Researched customer loan accounts to determine a solution that would prevent customers from going into foreclosure

• Reviewed customer financial documentation such as: pay stubs, tax return documents, and bank statements to determine if customer's monthly income did not exceed the guidelines for The Foreclosure Avoidance Program

• Processed, updated and released liens off of customer accounts

• Obtained bankruptcy release to determine next step and ensured appropriate actions were taken

• Answered all irate inquiries following up with customer complaints within 24-48 hours, Assisted customers with applying for The loan modification; checked the status of the modification requested

• Followed up with customers to make sure they received excellent customer service

Education

MBA: Masters Business Administration June 2016

University of Phoenix- Chicago, IL

Bachelor of Arts: Business Education, 2005

Chicago State University – Chicago, IL

Associate of Arts: Computer Information Systems, 2003 Kennedy King College - Chicago, IL

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