Escrow Officer

ESCROW OFFICER

“I am the One you are looking for with Honesty, Responsible, Integrity, Loyalty and a Self-Starter”

Customer service experience, with recognized strengths in phone and face to face etiquette.

Resolves seller/buyer issues to sell/buy real estate due to tough clouds on title.

Resolves Underwriter problems to clear possible claim issues.

Resolves issues with examiners regarding documentations recorded incorrectly.

A team player.

Detail-oriented.

Self-motivated and initiative taker.

Strong organizational skills.

Multi-tasking skills and ability to prioritize.

Possess strong computer skills.

AppleOne/Pacific Coast Title Company 2016 – 2016

Escrow Assistant (Temp)

Open/Closed orders; order payoffs; process HOA; answer phones; received funds posted processed receipts; funding conditions; process loan packages for signings; input figures from lenders fees or payoffs; process packages for courier services; file auditing after closing; scan appropriate documentation; computer systems: Softpro Select; Microsoft Outlook; Smartview and Citrix.

Dynamic Solutions/Old Republic Home Protection 2015 – 2016

Authorization Agent (Temp)

Call Center – customer service with metric system calls per hour, (5), process service repair requests for homeowners; authorize and approve payment for contractor services.

IIP Management LLC (Temp) 2014 - 2014

Customer Service Representative

Responsible for more than 200 individual and corporate accounts. Support sales reps in opening new accounts, approving new tenants and upgrading existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service with incentives.

Competitive Title Agency, Inc. 2006 - 2014

Escrow Officer / Service Support

Able to close 25 – 35 transactions per month from start to finish.

Process and complete 20 title commitments / 30 title policies per day.

Closed a cash transaction in 5 days.

Commercial transaction in 10 days.

Work entailed multi-tasking, customer service support, escrow functions, payoffs, schedule buyers’ and sellers’ closings, settlement statements, prepare documents and disburse funds, schedule office meetings, prepare commitments and policies, remittance reports for underwriters, mechanic’s lien updates and endorsements.

PolicyMakers Title Agency, LLC (Part-Time) 2006 - 2007

Escrow Officer

Resolved several transactions to close with “prior owner liens” by working with Underwriter. Assisted with preparing commitments and getting to lender in a timely manner within 24 hours.

Work entailed multi-tasking, escrow functions, payoffs, schedule buyers’ and sellers’ closings, settlement statements, prepare documents and disburse funds, prepare commitments and policies, remittance reports for underwriters, mechanic’s lien updates and endorsements.

Shaker Title Agency, Inc. 2004 - 2006

Escrow Officer

Service Department Manager

Worked closely with Service Department to process title commitments and survey requests; cleared various title liens; completed transaction for closing in the Escrow Department.

Work entailed multi-tasking, customer service support, escrow functions, payoffs, schedule buyers’ and sellers’ closings, settlement statements, prepare documents and disburse funds, schedule office meetings, prepare commitments and policies, remittance reports for underwriters, mechanic’s lien updates and endorsements.

Equity Title Agency, Inc. 2002 - 2004

Service Representative

Processed a commercial title commitment, at least 50 items within 2 days. Normal process 5 to 10 days to complete. Completed remittance reports to Underwriter within a 30 day period.

Work entailed answering phones, customer service, filing, typing, prepared commitments and policies, data entry, clearing title lien issues, prepare remittance reports, mechanic’s lien updates and endorsements.

Executive Title Agency 1999 - 2002

Escrow Assistant

With the use of phone etiquette, calmed down an irate customer who did not want to complete the transaction, as the seller, and once spoken to gentleness and kindness, was ready to sign any and all documents needed to close the transaction. Worked closely with the Service Department to clear clouds that were old and out dated.

Work entailed multi-tasking, customer service, escrow functions, order payoffs, schedule buyers’ and sellers’ closings for escrow officer prepare documents and disburse funds, prepare commitments and policies, mechanic’s lien updates and endorsements, clear title liens.

Education: Long Beach College of Business, AA Degree

Licensed Notary Public - 2006

Licensed Title Agent - 2006

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