Technical Support Customer Service

MICHAEL L. CABATINGAN

Casuntingan, Mandaue City

092*-***-**** ****.****@*****.***

Career Summary

Desktop Support Analyst / TSR / *CSR

Education

B.S. Electronics & Communication Engineering 2001- 2007 Selected Professional Accomplishments

IT specialist versed in using Microsoft Office Applications for more than 7 years.

Technical Support Analyst skilled at resolving complex customer service issues in a timely manner specializing support in all-in-one printers for residential customer, internet connections both wired and wireless connections and wireless mobile devices both for prepaid and post account.

Customer service specialist which provide customers with information to address inquiries regarding the products & services, and help resolve any customer complaint, making them understand the real cause of the problem and build better relationship with the company or services Job History

Results Company Cebu Position: Technical Support

Account: Comcast Inclusive Date: Sep 15, 2016 – present

Handles billing and technical support for X1 cable services for residential customers

Setup technician visit and cable box replacements Convergys Philippines Cebu Position: Technical Support Specialist 2 Account: Time Warner Cable Inclusive Date: Oct 25, 2012 to Jan 15, 2015

Handle wired and wireless internet connection issues using modem, modem/routers and modem/router/MTA for residential customers

Handle Roadrunner email account using email client that came with Windows XP, Windows Vista, Windows 7 and 8 and Macintosh OS

Diagnose hardware and firmware device problems that includes sending field technician appointment and server/outage issues

Teletech Cebu Position: Technical Support Representative Account: Hewlett Packard Inclusive Date: Oct 7, 2007 to Feb 10, 2009

Handles wired and wireless connection issues with All-In-One Printer for HP Printer (Printer-Scanner- Photocopier-fax) for residential customers

Diagnose hardware and software issue for the printer including sending of replacement printer and installation CD

Job also includes backup support handling analysis for customer surveys results for the whole site. Character Reference

Carmel Durban 093******** Team Leader Convergys

Kim Lamoco 092******** Report Manager Teletech Cebu Ritchie Dolfo 092******** Team Leader Teletech Cebu

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