Software Engineer Customer

Alla Urbansky

e-mail: **********@*****.***

Mobile (408) 203 - 0018

Objective: Obtain a position in Engineering or Technical Support in a growth oriented High-Tech firm.

Summary of Qualifications:

Technology expertise: TCP/IP Networking, HTTP/HTTPS, Security (IPSec tunneling, Secure application proxies), Switching, Routing, Application protocols.

Business Communication Skills: Interacted closely with Fortune 100 customers, product support, engineering, and product management.

Roles: Worked as software developer/tech lead, release manager, and customer sustaining engineer in a variety of High-Tech firms.

Programming Languages: C, C++, Python, Bash

Operating Systems: Linux, Windows.

Experience:

Symantec (Blue Coat acquisition), Mountain View 06/12 – present

Senior Staff Software Engineer, member of the customer sustaining team.

Played key role in successful deployment of ProxySG, Blue Coat’s flagship acceleration and security Proxy product. Responded to numerous customer problem reports with a range of solutions including software fixes, deployment of automation scripts for validation of feature design and enhancements, as well as customer configuration. Provided full Root Cause Analysis (RCA) for customer issues.

Worked closely with product management on customer feature requests; recommended features and improvements.

Actively monitored health of Blue Coat deployments at customer sites via Blue Coat data center.

Worked closely with the account teams at NTT Com Security, Johnson & Johnson, 3M, Liberty Mutual, ADP, Goodyear Tire, Morgan Stanley, Macnica Networks.

Release management: identified release content and compiled user documentation for features/fixes.

Managed the transition of the software development team at Blue Coat to the new secure standard at Symantec.

OpenTV, San Francisco (middleware for set-top-boxes) 11/03 – 11/11

Senior Software Engineer/Tech Lead, Networking Technologies Group.

Key contributor to a number of major software releases at the company. Provided leadership and framework for identification of client’s needs and resolution of critical product issues. Played a key role in the company’s global product development strategy.

Design and implementation work included:

Ported IPSec tunneling solution to facilitate secure set-top-box network applications.

Interface management framework: Implemented AutoIP and DHCP Poll mechanisms for set-top-box universal plug-n-play (UPnP) functionality; multiple TCP/IP interfaces to enhance set-top-box connectivity feature set.

Ported TCP/IP stack implementation and added a number of enhancements to socket abstraction layer.

HTTP client engine re-design for better handling of stress test, error recovery and abnormal termination; this laid foundation to company’s advanced digital TV features.

Implemented a subset of secure server solution (HTTP/SSL) to facilitate remote access to a set-top-box; this feature allows end users to control their viewing preferences remotely.

Netcontinuum, Santa Clara 03/02 – 06/03

Senior Software Engineer

The company's product provided accelerated SSL, and protected web sites from external attacks.

Designed and implemented HTTP request and response processing.

HTTP request load balancing implemented using round robin, least request outstanding, and user-defined weights.

Analyzed product's test coverage and determined untested code paths. Worked closely with the QA and development organizations to assure completeness of various test suites and configurations.

Performance analysis: Responsible for determination of performance bottlenecks.

Worked on analyzing and reproducing performance and system recovery issues.

Defined customer requirements and architected Network Address Translation (NAT) feature.

ONI Systems, San Jose 06/01 - 01/02

Senior Software Engineer

Led performance analysis of the complex administrative software; identified inefficiencies and made changes to enhance XML parser component.

Ported authentication, authorization, and accounting (TACACS+) software

Enhanced the existing software download process for efficiency, applied internal throttling mechanism to alleviate data load on subnetwork I/O ports.

Participated in the porting effort of third party OSPF protocol deployed on ONI metro product.

Zaffire Inc., San Jose 02/00 – 07/01

Senior Software Engineer

Responsible for the definition, design, and implementation of dynamic TDM lightpath signaling for Zaffire DWDM metro optical network. The dynamic signaling scheme was based on RSVP-TE. The software addressed the latest IETF and OIF drafts including Generalized MPLS and optical UNI.

Enhanced the existing infrastructure software (network address port translation in VxWorks) to provide management capability of discrete hardware chassis comprising network elements.

3Com Corporation, Santa Clara 05/93 – 02/00

Senior Software Engineer, Carrier Systems Division 05/97 – 02/00

Developed and maintained software for 3Com Total Control Hub product line (network edge equipment for service provider customers)

BGP/MPLS VPN

Team lead: responsible for the overall functional specification and design, Identification of major implementation areas and their schedule impact; BGP process flow definition and implementation with the identification of all the incalls and outcalls; Definition and implementation of originate, send, and receive policies; Definition of IPC message formats and flow; Definition of event logging.

Customer Controlled Access

Team Lead: responsible for configuration of virtual routers, VPN MIB, VTP (virtual tunneling protocol, network layer tunneling protocol, IETF draft), Tunnel management including tunnel refresh, tunnel endpoint and virtual interface creation/deletion, Virtual router data path: modified the existing IP forwarding path flow to reflect VPN 0 to VPN N data redirection

Network System Division 05/93 – 05/97

Senior Software Engineer

Principal contributor in the development of 3Com NetBuilder OfficeConnect brouter;

Designed and developed Ethernet driver module; enhanced serial line driver code for efficiency.

Designed and ported bridge software from central engine to distributed engine on NetBuilderII brouter; implemented bridge server module running on the main processor board to distribute bridge configuration and status to the bridge software running on I/O board.

Designed and developed intelligent I/O board loading and boot for NetBuilder II platform. Enhanced boot and change management functionality across NetBuilder brouter platforms.

Education:

MS in Computer Science, University of San Francisco, San Francisco, California

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