Customer Service Technical Support

Drew Page Address: ***** Javelin way Lakeville, MN, 55044 Telephone: 715-***-**** E-mail: ******@*****.***

OBJECTIVE: To apply for Customer Service

SUMMARY OF QUALIFICATIONS

Very enthusiastic about technology and ability to learn new software and hardware.

Excellent Interpersonal communication skills and proven skills in field support.

Strong technical knowledge in PC, Mac, IOS and Android systems.

Experience in technical support for all of Apple’s products and services.

Experience troubleshooting standard operating system issues, combined with the ability to coordinate the efforts of many to meet organization goals.

Self-motivated, strong customer service skills and a positive attitude.

Extensive experience in technical knowledge IT. Understanding all programs and systems for PC, Mac, IOS and Android systems. Expert to work under considerable pressure as fast as possible to deal with problems and achieve immediate results in all situations by providing technical support for all of Apple’s products and services, knowledge of customer service principles and talking to staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

PROFESSIONAL EXPERIENCE

WORK EXPERIENCES

Teacher June 2015 to May 2017 School of Joy, Kho Samui, Thailand

-Preparing lesson plans, teaching classes and evaluating student progress -Encouraging students and acting as teacher–advisors for students -Communicating with parents about students’ progress

Manager Lilly and Herb Natural Products, Kho Samui, Thailand June 2015 to May 2017

-Manage the overall operational, budgetary, and activities of the department. -Plan and implement systems that perform the work and fulfill the mission and the goals of the department efficiently and effectively. -Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

General Staff September 2013 to June 2015 Printing Innovations, Minocqua, WI

-Provide printing services for businesses and individuals. -Provide a variety of printing services and systems including graphic design, business cards, brochures, newsletters, invitations, posters, menus, pictures, copying and many other printing needs.

Waiter, Bartender and Cook November 2011 to June 2013 The Vine Wine & Beer Lounge, Minocqua, WI

-Obtain food and beverage orders from customers, providing information regarding prices, menu items and specials when requested. -Provide service for small group gatherings and events.

Technical Support for Apple products and Services October 2010 to October 2011 NCO Group, Mendota Heights, MN

-Provide technical support for Apple products and services including iTunes, iPads, iPods, and iPhones. -Provide prompt resolution to customer inquiries by providing appropriate and accurate information. -Understand all programs, systems, and procedures necessary to perform job effectively. -Maintain respect and sensitivity when working with upset or distraught customers. - Accurately document and update records in required systems. -Communicate feedback and progress to management. -Perform additional duties as assigned by management.

IT SKILLS

Microsoft Excel, Word, Adobe Photoshop, CorelDraw

IOS System, Android System, MAYA, Power Point

ATTRIBUTES

excellent customer service skills

the ability to explain technical issues to non-technical users

analysis and problem-solving skills

the ability to prioritise and manage tasks

Time management

EDUCATION

Currently in college for my Bachelors of Business Administration Degree University of the People

High School Diploma received May 2010 Bruce High School, Bruce, WI

Contact me:

Drew Page Address: 18747 Javelin way Lakeville, MN, 55044 Telephone: 715-***-**** E-mail: ******@*****.***

Contact this candidate