Customer Service Marketing

KALYAN ‘ARJUN’ LAKSHMANAN

***********@*******.*** 214-***-****

EDUCATION

THE UNIVERSITY OF TEXAS AT DALLAS Richardson, TX

Bachelor of Science in Physics 2012-2015

Relevant Courses:

• Numerical Methods in Physics and Computational Techniques: Extensive use of MATLAB to solve problems in probability, statistics, and data analysis

• Statistical Mechanics: Further study of probability and statistics (specifically, in regards to applications in thermodynamics)

SKILLS

Programming Languages:

o Python 3 (numpy, matplotlib, beautiful soup, ipython):

Used numpy and matplotlib to create a Dark Matter/ Gravitational Lensing detection simulator

Experience with web-scraping using the beautiful soup libraries

Created application to help solve Sudoku puzzles o Java 8 (swing, awt)

Created a lottery simulator (GUI was created using Swing components) o MATLAB

Experience using Tableau and Microsoft Excel to create informative visualizations o Created various visualizations as part of a Tableau course

Working Knowledge: Web-Analytics (entry-level), Online Marketing (Facebook & Google AdWords), Database Management (entry - level), LaTeX typesetting, MS Office Suite, Photoshop

Interpersonal Skills: Extensive experience with sales, public speaking / lecturing, customer service

Eagle Scout, Student Pilot (single-engine): 20+ logged hours EXPERIENCE

SOLARIS EDUCATION McKinney, TX

Co-Founder, Managing Partner Dec 2015 – Present

• Co-founded ‘Apollo Center of Education LLC (doing business as ‘Solaris Education’) to provide educational services (primarily one-on-one tutoring) to students in the north DFW area.

• Oversaw the hiring and management of tutors.

• Served as the primary point of contact with both tutors and customers to ensure that quality service was being delivered

• Developed and implemented various Standard Operating Procedures(SOPs) in regards to day-to-day operations as well as long-term strategies

• Designed marketing materials(brochures, business cards, coupons) using Photoshop(self-taught)

• Designed and currently maintain company website

BRINKER INTERNATIONAL Addison, TX

Operations Analyst Sep 2015– Feb 2016

• Provided File-Server and network support to managers of various Brinker-owned properties(Chili’s and Maggiano’s restaurants)

• Provided support for various restaurant technologies and general logistical problems ED GURUKUL ENRICHMENT ACADEMY Plano, TX

Math and Science Teacher 2012-2014

• Developed after-school, semester-long math and science curriculums for 9th-12th grade students.

• Taught classes(10-20 students) in math and physics as well as one-on-one instruction

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