Customer Service Nurse Practitioner

ISherry E. Murray, ** */* Central Street everly, MA 01915 978-***-****, ********@***.***

A caring, compassionate and patient-focused Nurse Practitioner with a passion for making a difference in patients’ and families’ lives for the better.

SUMMARY OF QUALIFICATIONS

Tremendous capacity to multitask, adept at handling and executing multiple tasks and competing priorities while maintaining superior patient care and customer service

Excellent communication and interpersonal skills, acting as a liaison between all services performed and the patient

Builds and maintains relationships with physicians, nurses, and all disciplines in the healthcare community

Effectively able to mentor, manage and train staff, attentively listening to the needs of the staff, lending oversight of staff performance, performance evaluation, and progressive discipline as needed

Skilled in a wide-range of clinical procedures, proficiencies and treatment plans

Exhibits conscientious and attentive interest by providing the highest quality of care to each patient

LICENSES

License 158094, State of Massachusetts

EDUCATION

Simmons College – Boston, MA

Masters degree in Nursing with Adult Nurse Practitioner Degree

• GPA 3.85

• Inducted into a Nursing Honor Society, Sigma Theta Tau

Salem State University – Salem, MA

Bachelors Degree in Nursing

North Shore Community College - Danvers, MA

Associates Degree in Nursing

PROFESSIONAL NURSING STRENGTHS

Patient Care

• Affords a wide range of services in assessing and diagnosing behavioral issues in an elderly population within a long-term care services environment

• Diagnoses, conducts therapy, and prescribes medications for patients with psychiatric illnesses, psychiatric disorders, and medical mental conditions

• Professionally analyzes patients, recommending behavioral or psychopharmacological management as deemed necessary

• Aims to bridge the gap in reconciling issues related to mental and physical health through effectively collaborating with proper parties within the healthcare community

• Continually promotes wellness measures in addition to prescribed treatments

• Previous nursing experience in an Ear Nose Throat office, caring for the needs of patients afflicted with routine ear, nose and throat issues

• Gained experience in a physician’s office, seeing patients for episodic illnesses and multiple medical problems

Care Coordination

• Teaches and educates patient and their families regarding their specific mental health conditions and associated management

• Coordinate care measures with other health care professionals

Customer Service

• Constantly strives to exceed both customer and employer expectations by delivering high quality and first rate service, with a focus first and foremost on the needs of the patient

• Utilizes strong communication and interpersonal skills in order to identify needs of patients and resolve issues, demonstrating excellent customer service

Supervision/Leadership

• Supervises and directs care provided to patients by staff and healthcare professionals in an appropriate manner

• Ensures continuity of care by appropriately directing, teaching and counseling the support staff

Health Safety

• Ensures strict adherence with prescribed safety, policies, and stated procedures are maintained in all treatment endeavors

• Promotes health and hygiene, practicing infection control as a standard nursing practice

Administration

• Documents all necessary information succinctly and precisely

• Maintains privacy and confidentiality in all patient dealings

PROFESSIONAL EXPERIENCE SUMMARY

Nurse Practitioner Health Education Services - Beverly, MA 1997 - Present

Nurse North Shore Ear Nose Throat - Salem, MA 1995 - 1997

Nurse The Medical Group – Beverly, MA 1990 - 1994

CERTIFICATIONS

TECHNICAL SKILLS

Microsoft Office literate; proficient PC skills

REFERENCES AVAILABLE UPON REQUEST

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