Customer Service Research

Ron J Bouchard Jr.

**** ***** ****** ***. ****** CO 80013

Cell: 720-***-****

Linkedin: www.linkedin.com/in/ron-bouchard-50181324

Email: ***.**********@*****.***

EMPLOYMENT HISTORY:

Research Biologist: July 2005 July 2016.

Employer: Denver Department of Veterans Affairs

1055 Clermont St. Denver CO, 80220

Facilities management:

Thirty years of experience surrounding core facilities equipment and infrastructure management; equipment training, instrumentation operation, systems configuration, maintenance and repair.

Thirty years of experience working day to day with; Physicians, Clinicians, Research Scientists, Graduate students, Postdoctoral fellows, staff and the General public.

Materials and sample preparation, analysis and documentation.

I can successfully, coach, teach, train and educate at all socioeconomic levels.

Extensive wet bench laboratory and materials preparation experience.

Thirty years of experience interfacing with equipment vendors, sales representatives, service contract negotiations and purchasing agents involving facilities equipment accusation, systems deployment, scheduled maintenance contracts, certifications, upkeep and repair.

I possess strong interpersonal and communication skills including public speaking and technical presentations.

Extremely mechanically inclined and capable of maintaining instrumentation and infrastructure operations.

I’m professional, ethical, trustworthy and dependable.

I possess a strong “Goal” oriented and results driven work ethic.

Empathetic customer service oriented personality. I possess a deep understanding of helping others.

Details oriented and methodical analytical skills.

Highly self-motivated and excels under pressure.

Self-learner and trainable.

Energetic, engaging, dynamic problem solver and possess high level of energy.

Altruistic point of view, able to acknowledge the needs of the group not the self.

Able to effectively communicate with staff and engage with management at all levels of leadership.

Excel under a challenging work environment involving multiple levels of complexity and understanding.

I’m a “Team Player” and respect all levels authority.

Directed the laboratory activities of the “VA Eastern Colorado Health Care System Microscopy and Imaging Core facility” (VA Equipment Program).

Supervised, managed and maintained all scientific research equipment, IT computing systems and instrumentation associated with the VA Research Service core equipment program infrastructure.

Materials and sample collection, preparation and analysis.

Structured and delivered instructional training to; Physicians, Clinicians, Faculty, Postdoctoral fellows, graduate students and staff on use of sophisticated state of the art research equipment and technologies. .

Coaching, teaching and training of; graduate and undergraduate students and staff at all levels of cognitive ability.

Strong interpersonal and communication skills including public speaking and analytical presentations. Including the ability to disseminate information in “Layman Terminology.”

Researched and maintained current information on technology trending in the field.

Maintained equipment and instrumentation infrastructure based on current grant funded research activity needs.

Maintained the annual VA ShEEP (Shared Equipment Evaluation Program) requests. i.e. Instrumentation technology submissions for future acquisition and augmentation of the VA Research Service Equipment Program.

Deployed and maintained core research project equipment systems, updated systems software and configuration requirements.

IT system security patches and operating systems roll out configuration.

Negotiated with instrumentation vendor’s technical requirements and system upgrades, service contracts and Preventative Maintenance (PM) contracts.

Supervised, managed and facilitated new research instrumentation installations and upgrades.

Maintained the VA Research Service Equipment Program infrastructure including; information technologies (IT), systems security, hardware /software installation and configuration.

Directly managed, maintained and oversaw VA capital equipment infrastructure in excess of 3.5 million dollars.

Managed the VA Research Service critical temperature monitoring system “Temp Trak.” Temp Trak is the VA facility wide critical freezer temperature monitoring system.

Facilitated the deployment and installation of critical freezer systems NIST certified probes, transmitters, base stations and repeater configuration.

Maintained and managed the VA Research Service Temp Trak system callback alarm and notification data base.

Served 7 years as a voting member of the VA Research Service SRS (Subcommittee on Research Safety).

Reviewed VA Research Standard Operating Procedures (SOP), research laboratory protocols and research laboratory safety operations.

Managed and maintained research laboratory provisions of service including; numerous microscope imaging system platforms, data acquisition apparatus, research data storage and data archiving systems.

Assisted in scientific journal publications, publication printing, digital image formatting, figure production and data generation.

Maintained VA Research Service laboratory equipment inventory “EIL” (Equipment Inventory List).

Coordinated with Veterans Administration Logistics team involving acquisition, location and disposition of Research Service instrumentation.

Technical Proficiencies:

I possess over 30 years of research core facilities management experience working within the Medical and University Research community.

I possess over 30 years of Basic Science Research wet bench laboratory experience both within the Medical Center and University Research environment.

Research Laboratory Imaging Methods, sample preparation, sample identification technical measurement and analysis.

I possess a broad ranging understanding of a plethora of equipment systems operation platforms.

Computer Skills:

PC Operating Systems, NAS data storage and archive systems, Microsoft Office, including a wide variety of analytical research and data acquisition software package platforms and data analysis applications.

Cooper Atkins Corporation “Temp Trak” critical freezer temperature monitoring systems. Deployment of critical freezer systems NIST certified probes, transmitters, base station and repeater configuration in addition to system notification and data base maintenance.

Personality traits:

Thirty years of experience working day to day with; Physicians, Clinicians, Research Scientists, Graduate students, Postdoctoral fellows, staff and the General public.

Thirty years of experience surrounding facility core equipment and infrastructure management; equipment training, instrumentation systems operation, configuration, maintenance and repair.

Thirty years of experience interfacing with equipment vendors, sales representatives, service contract negotiations and purchasing agents involving research facilities equipment accusation, deployment, scheduled maintenance contracts, certifications, upkeep and repair.

I possess strong interpersonal and communication skills including public speaking and technical presentations.

I can successfully, coach, teach, train and educate at all socioeconomic levels.

I’m ethical, trustworthy and dependable.

I possess a strong “Goal” oriented and results driven work ethic.

Empathetic customer service oriented personality. I possess a deep understanding of helping others.

Details oriented and methodical analytical skills.

Highly self-motivated and excels under pressure.

Self-learner and trainable.

Energetic, engaging, dynamic problem solver and possess high level of energy.

Altruistic point of view, able to acknowledge the needs of the group not the self.

Able to effectively communicate with staff and engage with management at all levels of leadership.

I possess a broad based understanding of the proper equipment and systems operation.

I’m extremely mechanically inclined and capable of maintaining research systems infrastructure operations.

I excel under a challenging work environment involving multiple levels of complexity and understanding.

I’m a “Team Player” and respect all levels authority.

Education:

Louisiana State University, Baton Rouge LA, 70803: May 1990

BFA. Degree, Ceramics and Sculpture, minor in Photography.

Honors/Awards:

Graduated on the Dean's list, College of Design (1990).

Previous employment:

Senior Professional Research Associate (SPRA).

Employer: University of Colorado Health Sciences Center Department of Pharmacology, Aurora Colorado. Provided microscopy imaging service related to a funded Department of Defense (DoD) grant. May 2004 to June 2005.

Research Biologist:

Employer: Denver Department of Veterans Affairs

1055 Clermont St. Denver CO, 80220.

Provided microscopy and technical imaging service needs in association with a 4 year VA funded REAP grant project (Reserve Educational Assistance Program). November 2000 to May 2004.

Research Associate 3:

Employer: Louisiana State University, Department of Biological Sciences Baton Rouge, Louisiana, 1994-2000.

Laboratory technical management personnel. Member of three-person team charged with maintaining the LSU, Life Sciences Center “Socolofsky Microscopy Center”. Primary responsibilities were to assist researchers, post-docs and graduate students in the Department of Biological Sciences with their Microscopy and imaging needs. Skilled in Confocal Microscopy, wide field Fluorescence Microscopy, Digital Deconvolution Microscopy, Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), digital image analysis.

Research Associate 1:

Employer: Louisiana State University, Department of Biological Sciences Baton Rouge, Louisiana, 1990-1994.

Specialized training in wet darkroom photography, microscopy, computer graphics and computer bases image analysis. Duties included providing microscopy and computer graphics services in support of faculty and graduate student research in the Life Science Socolofsky Microscopy Center.

Publications upon request:

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