C Nd
Resume:
Rebecca S R ogers
Information T echnology
Hickory N C 2 8602
************@*****.***
SKILLS
Install, c onfigure a nd m aintain v arious W indows o perating s ystems including 2 000, X P, W indows 7, W indows 8 a nd W indows 1 0
Wire a ccordingly f or t he i nstallation o f p roperty m anagement network s ystems
Troubleshoot a nd r eplace f aulty h ardware i ncluding d isk d rives, network c ards, h ard d rives a nd p eripherals
Utilize M icrosoft O ffice a nd I nternet a pplications i ncluding Word, E xcel, P owerPoint, A ccess, I nternet E xplorer a nd Outlook
Work w ith a nd u nderstand D OS a nd L inux f undamentals
Work w ith a nd u nderstand w ith e thical h acking t ools s uch a s netwitness, k eyloggers, m d5 h ashing, j ust t o n ame a f ew.
Risk M anagement m itigation
Problem s olving i n a ny a rea o f t echnology
working w ith a ctive d irectory a nd e xchange f or t he p ast 5 y ears
sharepoint a nd r emedy w as u sed f or t ickets a nd k nowledge based i nformation f or a ll e quipment
LAN/ W AN/ d esktop/Laptop s upport e xperience. R esults a nd detailed-oriented p roblem s olver w ith p roven a bility t o troubleshoot a nd r esolve n etwork i ssues
Have b een w orking a nd i mplementing l ync f rom u pgrading from 2 010 t o 2 013.
EXPERIENCE
Vanguard F urniture- C onover, N C
02/2016- 0 3/2017
System / Phone A nalyst
Run s cripts t o m ove d ocuments f rom o ne s ystem t o a nother
Work o n t icket s ystems f or p roblems w ith p rograms
Project m anagement f or n ew s oftware a dded o r d eleted
Set u p t echnicians s hould t hey b e n eeded
ERP s ystem A dmin C RM d ynamics s et u p p rocesses a s w ell as m ade s ure w orkflow w as w orking p roperly. A lso m ade sure t hat e mail’s g oing t hrough C RM g o o ut
Used a e mail r outer a nd m ade s ure i t s tays o n l ine.
Worked w ith t he S QL t eam t o m ake c hanges w ith t ickets, Ack’s a nd I nvoices
Made s ure t hat e xit p hotos w ere d ownloaded c orrectly a nd backed u p b efore s ending t hem t o f ortis
Was t he f irst p oint o f c ontact f or a ll a spects o f i ssues relating t he F ortis, P lanet P ress, C RM a nd a ll n etwork i ssues to m ake s ure i t w as s omething t hat n eeded a l evel I II
Worked w ith t he C EO a nd C OO t o i nsure t hat n ew p rojects were o n b udget a nd i nstalled i n t he t ime f rame t hat w e s et
Worked o n t he a nd a pproved a ll v enders t hat w as u sed. A lso conferred w ith t he C OO w ith q uestions a nd c oncerns s hould we r un i nto a p roblem w ith t he p roject a nd u pdated h er weekly o n p rogress
Independent C ontractor
06/2013-01/016
Field S ervice T echnicians
M ake a ppointments f or t he d ay f or t ickets i n s ystem
I mage P C, L aptops, a nd I MAC’s t hat a re n eeded f or deployment
A dd s oftware t o u sers t hat a re i n n eed, i ncluding u pgrades
s ervice t he P OS’s a t t he r etail l ocations
s ervice t he h and s canners
LAN/ W AN/ d esktop/laptop s upport e xperience. R esults a nd detailed-oriented p roblem s olver w ith p roven a bility t o troubleshoot a nd r esolve n etwork i ssues
Installed c ameras a nd h ad t hem c onfigured a nd t ested
Made s ure t hat M aintenance k its w ere d one o n L exMark printers
On c all f or a fter h our s upport f or t he p lant
made s ure t hat a ll e quipment w as u p t o d ate.
sharepoint a nd r emedy w as u sed f or t ickets a nd k nowledge based i nformation f or a ll e quipment
M ake a ppointments f or t he d ay f or t ickets i n s ystem
I mage P C, L aptops, a nd I MAC’s t hat a re n eeded f or deployment
A dd s oftware t o u sers t hat a re i n n eed, i ncluding u pgrades
Changes p asswords a nd r eset i n e xchange s erver a nd A ctive Directory
A dding a nd r emoving u sers t hat a re n ew a nd n o l onger w ith company
configuring I phones a nd I Pads s o t hey a re j oined t o t he corning d omain
Making s ure a ll u sers a re u p t o d ate i n v irus s cans a nd malware
Configure p rinters a nd m ake s ure p roper d rivers a re l oaded to n etwork
On c all f or a fter h our s upport f or t he p lant Messaging M igration E ngineer I I
M ade s ure a ll c onnectors w ere r eady f or t he d ay f or 4 0-75 migrations a d ay
Troubleshooting o n t he c onnectors s hould t hey f ail t o i nsure that a ll m ail w as s uccessfully m igrated o ver
Worked w ith u pdated a ll s harepoint a nd s ervice n ow t o l et everyone k now t hat t he m igration w as s uccessful a nd worked w ith l evel I II t eam w hen f ailures o ccurred
Assisted w ith t he L evel I t eam w ith m aking s ure a ll d ata w as ready f or t he t eam w hen m igration b egan
Worked w ith U nix t eam w ith g etting A Tmail r equest complete
Changes p asswords a nd r eset i n e xchange s erver a nd A ctive Directory
Troubleshooting f or t ickets f or e mail i ssues.
Worked w ith P roofPoint
Sharepoint f or u pdates a nd p rocedures t o e nsure t hat w e a s a team w ere a ll o n t he s ame p age
Technical A nalyst S pecialist
Windows 7 u pgrade f or a ll f acilities i n C HS u mbrella
Search f or c omputers t o b e u pgraded a nd b ack t hem u p
Research a ll s oftware t o m ake s ure t hey a re c ompatible w ith windows 7
Build a m achine w ith t he p roper s oftware a nd t est t o m ake sure a ll p rograms a re w orking p roperly
Responsible f or w ork o rders i n m y q ue a nd t hey h ave t o b e complete i n 2 4 h ours
Work o n t he r eports t o k eep t rack o f u pgraded c omputers
Entered a ssets i nto r emedy s o t hat w e c ould t race w here t hey were a ssigned
Support S pecialists I
Run p ing s weeps o n a ll l ocation s cheduled f or u pgrade
Do a v lan c ut f or s peedy E OD
Configure b camm f or u pgrade
Make s ure N AS i s w orking
Make s ure o nsite t ech h as a ll c ables c onnected t o s witch f or upgrade
Monitor t he u pgrade f or f ailures
Go i nto t he l ocation r emotely a nd m ake s ure t hat a ll M AC address a re p roperly e ntered f or e ach d evice
Begin t esting o nce u pgrade i s c omplete a nd t roubleshoot what i s n ot w orking
Work w ith o nsite t ech t o m ake s ure p rocedure i s d one properly a nd t he c orrect d ocumentation i s r eceived b efore tech i s r elease
Monitor f or v iruses a nd m ake s ure t hey a re u p t o d ate
Install a nd r epair P C a s t hey g o b ad.
Configure p rinters a nd s canners t o t he p roper d omains.
making s ure a ll p atches a re u p t o d ate a nd n ot i nterfering i n software
working w ith a ctive d irectory a nd e xchange f or t he p ast 5 years
EDUCATION
ITT T echnical I nstitute, C harlotte, N C
Associate i n S pecialized T echnology D egree I nformation Technology-Computer N etwork S ystems
G raduation: J une 2 011
I TT T echnical I nstitute, C harlotte, N C Bachelors i n I nformation S ystems S ecurity
Graduation: J une, 2 013
AWARDS
Highest H onors, J une, 2 009,2010,2011,2012
Highest H onors, S eptember 2 009, 2 011,2013
Honors, J an. 2 010,2011,2012,2013
Highest H onors, M arch 2 010,2011,2012,2013
Certifications:
A+, C CNA
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