Microsoft Office Professional Experience

*** ******* **** *******, *.C.***** – 919-***-**** *************@*****.***

Lisa Hanh Kim Chung

I am results/goal orientated with proven success in troubleshooting, diagnosing and configuring various types of hardware. My background and expertise in networking have given me the ability to apply creative solutions to issues as they arise, and I possess the aptitude and team building skills to coordinate the efforts of my team to meet organizational goals.

Professional Experience

2011 – Current Flextronics Inc Morrisville, NC

Test Technician (Aerotek)

Troubleshoot/debug at multiple system levels. Configure, format and build software per customer specific configurations. Perform module verification.

Responsible for Customized Configurations and Work Order request for XIV Storage Systems, hardware testing, cabling, racking and Server driver configurations.

Firmware flashes on CMIC assemblies and supported drive devices.

Preparing Shipping Kits. Ordering FRUS, and parts management.

Supported Tape Library System Storage, perform Mid-Library testing and drive verification.

2011 IBM RTP, NC

Repair Technician (CTG)

Repaired systems for a wide variety of products including scanners, printers and cash registers manufactured by IBM.

Performed general troubleshooting on PCs, diagnostics, installations and retrofits on assigned equipment.

Met or exceeded daily repair targets.

1992 – 2006 Nortel Networks/ Solectron, Inc Creedmoor, NC

System Test Technician

Performed diagnostic system testing on DMS platform frames/switches using various types of documentation.

Performed software data configuration (ISIS) to increase testing capability.

Performed Quality Audits, Testing and Troubleshooting failures of defective circuit boards, Disk Drives, expansion cards, components, cables, harnesses and microscopic analysis.

Certified on various systems including DPCC, SNSE, RSC-SONET, ISME, LIM, SUPERNODE, SE, IOE, XPM, IPM/MV, SPECTRUM test equipment and XIV Storage System Tests frames Generation 2 and 3

Education

Graduation – 1995 Wake Technical Community College Raleigh, NC

A.A.S. Business Computer Programming

Skills

COBOL 1 and 11.

Introduction to Programming. Introduction to Operating Systems

Business Applications.

Data Communication and Networking.

Accounting Principles 1, 2, 3 courses.

Introduction to Data Base Structures.

Principles of Supervision,

Microsoft Office Applications. Microsoft Windows.

Linux Based Software.

Six Sigma Green Belt.

Auto Cad.

Communication Skills.

Teamwork Skills. Leadership Skills.

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