Manager Customer Service
Resume:
Erik Bradley
Bedminster, NJ ***21
347-***-**** (Cell)
908-***-**** (Home)
*********@*****.***
SUMMARY
Professional, hardworking Facility Manager with extensive experience in Electrical Engineering. Specializing in Facility Management, Director of Property/Building Engineering, Performance Analyst, Project Management, Owner/Operator and Supervisor in operations that include Facilities, Engineering, Construction, and Trade Contracting. Ability to simultaneously multitask while efficiently working on a project. Excels in customer service and satisfaction, negotiations, scheduling, bidding, and electrical and mechanical engineering and team building.
EXPERIENCE
9/2015-Present
Jones Lang LaSalle, NJ
Facility Manager of pharmaceutical/medical
Establish and maintain a safety-first culture by promoting safe work practices and driving habits as well as delivering rewards and recognitions to promote safe behavior.
Maintain the buildings and grounds of building, directing staff and overseeing the upkeep of equipment and supplies.
Ensure the buildings are maintained by conducting daily and weekly cleaning schedules as well as determining and scheduling repairs, renovation projects, waste reduction improvements and safety inspections.
In charge of a budget and must negotiate with outside vendors for supplies, repairs and other measures.
Work with Senior Regional Facility Manager and Account Director to provide the strategy, vision and continuous improvement to urge the facility personnel in advancing the quality of service delivery and further the client partnership.
Cultivate a collaborative teamwork environment by promoting energy and enthusiasm. To maximize productivity; motivate employees with recognition and career growth opportunities.
Provides optimal roll out and training in the use of standard CMMS, PM, CM, GLP & GXP tools, as well as Lock out/Tag out processes and systems. Ensure facility compliance and proper training with use of new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis; ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans. Work with HR to ensure proper performance management steps are taken.
Work with the Account Director to source employee career growth and development opportunities within or outside of the account. Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
1/2009-9/2015
YMCA of Greater New York, Staten Island, NY
Director of Property/Building Engineer
Initiated and oversaw capital and noncapital projects consisting of buildings, properties, facilities and departments including working with third party vendors between contractors and architects as well as on site project managers.
Trained staff to comply with all OSHA and trainings, building codes and maintenance schedules as well as safety procedures.
Supervised project managers with Hard and Soft services and all electrical, plumbing, HVAC, refrigeration, fire, and security system issues.
Managed and maintain payroll, fiscal year and monthly budgets and billing.
Well versed in Microsoft excel & word, Outlook & CAD-Software
Responsible for general building design and maintenance.
Consulted with state and local agencies providing assessment and assistance in preparing design, functionality, budget projections and appropriate funding.
Responsible for keeping record of activities linked to the operation and facilities management teams. Reports included staff assignments and hours, types of equipment used and any budget allotments.
Ensured all procedures, manuals and guidelines for all facility tasks were available and updated according to building codes and in compliance.
7/2006-1/2009
Technician USA, Staten Island, NY
Owner/Operator
Installed and maintained all 120/480 electrical circuits, fire & burglar alarms, CCTV, intercom, card access, HVAC and sprinkler hook ups and fire alarm systems for residential and small businesses.
Made service calls and performed regular checkups.
Organized crews and scheduled all appointments
Responsible for payroll and accounts billable and receivable
8/2004-7/2006
B&G Electrical Contractor, North Amityville, NY
Foremen/A-Mechanic, I.B.E.W
Supervised, scheduled and maintained a safe work site for running multiple projects containing 120/480 A/C electrical branch circuits, fire & burglar alarms, CCTV, card access systems, and HVAC for local fire alarm systems
9/1993-8/2004
AFA Protective Systems, Syosset, NY
Foremen/Technician, I.B.E.W
Supervising, scheduling and maintaining a safe work site for all installations of Electrical/Electronic fire & burglar alarms, CCTV, card access systems, RF-Radio and networking.
PROFICIENTCIES
ADP, Oracle, PeopleSoft, Billing, Payroll Processing, Budgeting, CAD, Blueprint interpretation, Design, Programming, Microsoft Access, Microsoft Excel, Microsoft Word, Networking, Safety procedures, Strategic and Fire Alarm systems (Honeywell, Radionic, Ademco, Gamewell and Bosch systems)
EDUCATION
9/1988 thru 6/1992.
International Brotherhood of Electrical Local Union #3, New York
Electrical/Electronic and Mechanical
Course Work Completed:
Programming and Installation
N.F.P.A. – 70 level One
Nicet Level One
Maximo Training
ADP Software Training
PeopleSoft Training
Oracle Training
Connect Training
Honeywell systems
Radionic system
Ademco systems
Game Well systems
Bosch systems
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