Management Customer Service
Resume:
JEFF BEASLEY
Lithonia, GA
****.**********@*****.***
EXPERIENCE
Alion Science and Technology Mar 2007 – Present
Network Engineer
Maintain and operate custom monitoring toolsets
Provide fault resolution
Troubleshoot escalated problems (Active Directory, WAN / LAN/caching / proxy, DNS / DHCP, strong authentication etc.)
Outstanding working knowledge of TCP/IP, PC Hardware, routers, Microsoft Windows products, and digital telecommunication lines.
Strong time management and troubleshooting abilities, multitasking and capability to work effectively under pressure.
Excellent interpersonal and communication skills
Provide Tier 3 operational support and incident resolution for technologies of focus
Problem management - diagnosis, root-cause elimination activity, escalation, tracking and permanent resolution of complex incidents
Experience with Windows 7, Windows 8, Windows 10, Office 2010, Office 2013, Office 365 Online, HP ProCurve, SharePoint, McAfee, Evault Backup, VMWare, VLANs, Virtual Desktop Configuration and Implementation, VOIP systems
Skilled in operating standard telecommunication and computer equipment, and the ability to be innovative and creative in developing plans and
Troubleshoot, diagnose, debug and repair of computer systems, complex electro/mechanical equipment and complex software.
Provide information for the generation of weekly site up-time report.
Find out a correct action plan in response to customers problems, needs and emergencies.
Provide on-site support for all company related software and hardware located in companies internal offices and at clients sites.
ADE Software Inc. Aug 2003 - Mar 2007
Network Engineer
As one of the Team Leads of a 24/7 monitoring and troubleshooting Windows Administrators. I lead the assessment, evaluation, planning, architecture, design, integration, and implementation of major network, system, application, and enterprise service management products like CA (Computer Associates) Unicenter using Unicenter Service Desk Plus, Network and Server Management, Desktop and Server Management, Brightstor, CA (Computer Associates) Portal and eTrust.
Utilized UNIX and Linux in support for web internet servers.
Experience with retail solutions including IBM, Compaq and Dell.
Worked with Multi-threaded development in support of web servers
Provided technical expertise and engineering support across multiple projects and sponsors to define architectures, technologies, and implementation and integrations strategies in support of DoD transformation.
Understand standard management protocols and technologies, e.g. SNMP, and other standard bodies and industry forums.
Analyzed and provided recommendations for management system and product integration, implementation and deployment in support of enterprise-wide strategies for provisioning, operations, monitoring, maintenance, and customer service. Analyzed and developed management architecture concepts, alternatives and strategies.
Developed and implement prototypes, proof-of-concept demonstrations, and hands-on engineering of Enterprise Service Management (ESM) solutions. Prototyping and integration of enterprise management services, including network, system, application, and service monitoring with SNMP, web-based management technologies, Web Services technologies and management integration products and technologies.
Experience in planning, developing and implementing cross-product integrated enterprise management solutions as well as experience with planning and implementation is also highly desired.
Performed development and maintenance programming and debugging of Coldfusion, ASP, HTML, VBScript and Visual Basic code on existing Intranet Web Interfaces.
Resolved software, hardware, communications, network or simulations model issues.
Assisted in the development of implementation plans to prepare for production environments and processes such as implementation of new software releases and backend operations.
Assisted in the programming development and maintenance of Windows Batch scripts that chronologically execute daily file handling, systems maintenance and the replication of production changes.
Responsible for establishing test requirements and development test data or test scenarios in a software environment.
BAE Systems Oct 2000 - Aug 2003
Network Systems Administrator/Security
Implemented new security system configurations for customer network.
Troubleshot complex network/security problems that do not have established procedures.
Installed software, patching, upgrading and maintenance of operating system.
Installed, upgraded and maintenance of server hardware components as per requirement.
Responsible for web services administration.
Installed complex hardware and software and upgrades to ensure work is performed as per the company policy.
Also responsible for supervision of backup and disaster recovery operations.
Created and implemented recommendations to improve scalability and performance.
Good knowledge of hardware information such as CPU, Memory, Disk, Network, Bios.
Strong knowledge of programming languages.
United States Navy/Reserves (Active Duty –Aug 1988 – Oct 2000) (Reservist Oct 2000-Present)
Information Specialist
Maintained the inventory and responsible for trouble shooting of our Desktops, Servers and our peripherals.
Redesign customers office copper and fiber cable plant for scalability
Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1
Implement Cisco IOS Firewall IDS using 2600 series router
Network Assessment and Documentation (including technical, operational, and economic assessment)
Configure Cisco VPN 3000 Concentrator to allow VPN clients
Implement Cisco Secure Access Control Server (ACS 3.0) for Tacacs+/ Radius, deploy of F5 LTM, GTM
Configure Pix to Pix, and Router to Router VPN
Redistribution of routing protocols and Frame-Relay configuration
Network Migration from RIP to OSPF
Build and maintain Visio documentations for Clients
Assisted our DBA in script writing to load new and larger tables on our Oracle 11g Database.
EDUCATION
BA in Computer Science 2003
Kaplan University
Certifications:
Microsoft Certified Systems Engineer (MCSE) - 2008
Learning Tree Oracle11g Database Administrator - 2007
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