Customer Service Microsoft Office

Leilani Flannagin

Hartselle, AL

***********@*****.*** - 256-***-****

WORK EXPERIENCE

Secretary

Berzett's Wrecker Service - Hartselle, AL - January 2014 to February 2017 Driver Helper - Christmas Seasonal Employee

United Parcel Service - November 2015 to January 2016

• In a physical and face-paced environment, assisted in delivering packages during the busiest of months - the Christmas season.

• Required to continually lift, lower, and slide packages up to 50 lbs on delivery routes. Waitress/Server

Buffalo Wild Wings - February 2015 to April 2015

• In fast-pace environment, delivered professional courtesy and exceptional customer service.

• Trained to demonstrate proper protocol and etiquette when handling food and dealing with customers. Memorized menu items and company policy.

• Took food/drink orders, brought food/drinks to guests, answered questions about menu items and specials, catered to patron requests, refilled drinks, cleared tables, printed receipts, and operated cash registers. Driver Helper - Christmas Seasonal Employee

United Parcel Service - November 2014 to January 2015

• In a physical and face-paced environment, assisted in delivering packages during the busiest of months - the Christmas season.

• Required to continually lift, lower, and slide packages up to 50 lbs on delivery routes. Flannagin Housekeeping Services - Housekeeper

- November 2007 to November 2014

Required to sweep, scrub, mop and polish floors; vacuum carpets, rugs and draperies, dust and polish furniture and fittings; empty and clean trash containers, dispose of trash in a sanitary manner; clean wash basins, mirrors, tubs and showers, wipe down glass surfaces; tidy up rooms, make up beds and change linens as required; unload laundry, sort, fold and put away clean laundry; maintain all cleaning equipment and materials in a safe and sanitary working condition

SPECIAL AREAS OF ATTENTION/SKILLS

Driven for Excellence * Highly Motivated & Conscientious Employee

* Strong Interpersonal Skills * Extremely Energetic & Enthusiastic Individual TECHNOLOGY & COMPUTER SKILLS

• General typing skills

• General skills using Microsoft Office: Word, PowerPoint, & Outlook. EDUCATION

High School Diploma in Maples Hill AL

Day Spring Academy

May 2014

SKILLS

I took care of my grandmother who had alzheimer's for five years (5 years)

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