IT/Office Services/Logistics
Resume:
PATRICK HAILEY
HOUSTON, TX *****
PHONE: 832-***-**** EMAIL: **********@*****.***
SUMMARY
IT Technician, with experience in record management, office services administration and customer support industries. Relies on experience and judgment to plan and accomplish goals. Ensures that all work activities are performed in compliance with quality, environmental, health and safety standards. Broad knowledge of facility technical systems. Ability to systematically solve problems and determine appropriate solutions. Major strengths:
Efficient Time Management
Effective Communicator
Conflict Resolution
Organized & Methodical
Shipping & Receiving
Customer Service Oriented
Windows 10
Outlook, PowerPoint, Access, Word & Excel
PROFESSIONAL EXPERIENCE
MILAGRO EXPLORATION, LLC. Houston, TX 8/11 – 3/16
IT Technician 9/13 – 3/16
Help desk support for onsite and offsite staff.
First-line support for voice services (Cisco CallManager/UnityConnection).
Office hardware installation and system configuration.
Inventory control of computer hardware.
Provides maintenance and service of office printers and copier fax machines with
inventory control of consumables.
File Administrator 8/11 - 9/13
Record management, retrieval, cataloguing, and filing of oil and gas well file documents.
Reorganization of oil and gas well files and file rooms.
Offsite storage administration of oil and gas well file inventory.
CORNELL COMPANIES INC., Houston, TX 04/05 – 12/10
Office Services Administrator
Manages mailroom to include shipping and receiving responsibilities (USPS, FedEx).
Provides maintenance and service of office equipment, to include: copiers, fax machines, printers
Maintains the overall cleanliness and aesthetic appearance of the office space including kitchen, conference rooms, and common areas.
Sets up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed.
Responsible for inventory control of offsite storage and files.
Orders and maintains office supply inventory.
Front desk receptionist support.
RIVERWAY BUSINESS SERVICES, Bellaire, TX 10/03 – 04/05
Contract Office Services Administrator
Responsible for moving file room contents for an energy advisory firm, as well as and securing appropriate storage for these confidential documents.
Provided filing, front desk receptionist, and mail room assistance. Also assisted benefits department during open enrollment period.
Performed data entry in Access and Excel.
CONVERGYS CORPORATION, Houston, TX 1999 – 2002
Customer Relations Manager, Technical Support Representative
Point of contact for customers seeking technical problem resolution. 98% of the calls were resolved, and handled, within the company established timeframe.
Assisted customers with the explanation of Compaq policies and options for service. Also kept in contact with customers to ensure customer satisfaction beyond technical support.
Communicated with dealers and service providers, resolving customer service and technical issues to include: RMA’s, refund requests, build order requests.
Documentation of troubleshooting process in Vantive/Octane database.
Warranty verification and adjustment for Compaq printers manufactured by Lexmark.
IBM, Houston, TX 2001 – 2002
Supplemental Support Technician
Supported service contracts to include: onsite support for computer system rollouts, service, migration, and installation. Also involved hardware installation, and system configuration according to IBM service guidelines and work instructions.
COMPAQ COMPUTER CORP., Houston, TX 1994 – 1998
Manufacturing Associate & Receiving Clerk
Programmed and tested integrated circuits (SOIC's Eprom's, PAL's) to ensure compliance of production and quality guidelines.
Coordinated daily programming activities of associates providing support for printed circuit assembly and subcontract accounts.
Worked on business planning team. Researched and organized data into charts and graphs which documented monthly performance.
Maintained inventory control of tool storage area to assure a reduction of tool loss.
Maintained internal shipping and receiving area. Handled inventory control and manufacturing line support.
Participated in printed circuit board and CPU assembly in vertically integrated manufacturing. Achieved all quality and production goals.
STAFFINDERS, Houston, TX 1993 – 1994
Contract Shipping & Receiving Clerk
Maintained internal shipping and receiving area. Handled inventory control and manufacturing line support
Engraved IC's with laser for identification purposes and support of printed circuit assembly and subcontract accounts.
TELECOM PRODUCTIONS, Houston, TX 1992 – 1993
Assistant Manager
Coordinated daily fundraising activities, ensuring quotas had been met.
EDUCATION
B.A. Undergraduate
Major: Political Science; Minor: Computer Sciences
TEXAS SOUTHERN UNIVERSITY
REFRENCES
Aaron Seward, Director of Information Technology, Milagro Exploration:
Mary Cumpian, Sr. Operations/HSE Coordinator, Milagro Exploration: 832-***-****
Donna Rein, Executive Office Administrator, Milagro Exploration: 713-***-****
Marianne Bonetati, Emp/Labor Counsel & Mng. Dir. HR Cornell Companies:
Patrick Perrin Sr., Vice President, CAO, Cornell Companies: 713-***-****
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