Customer Services, Microsoft Office, Detail Oriented, Multitask
Resume:
Hien Phan
ac2hq7@r.postjobfree.com (***) ***- ****
OBJECTIVE
Seeking a position to challenge myself in a growing company and fast-paced computer environment.
SKILLS & ABILITIES
Customer Service
Microsoft Office
Multi-Task
Detail – Oriented
Highly Organized
Easily Adaptable
Team Player
EXPERIENCE
Nova Ophthalmology Associations – Fairfax, VA
File Clerk, August 2016 – July 2017
Update doctors’ schedule and patients’ appointment daily
Retrieve, sort, and file all information
Assist in training of new staff
Sort materials in accordance with filling system used
Verify balance and copay in Caretracker
Verify insurance and deductible through Eligibility or Emdeon
Provide Rx pad for completely eye exam patient and new patient
Place essential papers and materials in files
Maintain an arranged file room
Tran Sang M.D – Falls Church, VA
Administrative Assistant, January 2015 – January 2016
Scheduling or cancelling appointments for patients
Check in, check out and collect copays
Assist nurses on different tasks
Make/receive phone calls from patients, nurses, and healthcare agencies
Take and relay messages
Scan, copy, fax records; hand out reports and memos
Assist walk-in patients with filling forms/insurance
Manage front desk/organize files into EHR system
Receive and sort mails/deliveries daily
Macy’s – McLean, VA
Seasonal Sale Assistant, September 2014 – December 2014
Meeting and making a connection with customers
Maintaining selling floor presentations, and restocking them as needed
Develop product knowledge by reading current vendor tags, pamphlets and attending training classes in order to communicate it to the customer
Be aware of current promotional events and sales
Maintain good housekeeping standards
Adhere to loss prevention and inventory control and compliance procedures
Perform other duties as assigned
EDUCATION
Strayer University - Alexandria, VA
B.S. in Information Technology, August 2013 – June 2017
Annandale High School – Annandale, VA
Diploma, September 2008 – June 2012
REFERENCES
Micky Reyes, Office Manager
Nova Ophthalmology Associations
Jennifer AuDuong, Office Manager
Tran Sang M.D
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