IT professional
Resume:
Nisha Mathur
IT Consultant *****.******@*****.***
PROFESSIONAL SUMMARY
IT professional with over 5 years of experience in Health Care, Insurance, Finance and Hotel Management industries.
Highly proficient in developing and managing documentation requirements.
Extensive experience working with users and business partners. Proven ability to understand and document the business rules.
Proficient in tracking and fixing documentation defects.
Consultant for the Problem Solution Database (PSDB) Remediation Team at GE Healthcare, working on remediating Knowledge Documents.
Recognized as a hands-on, pro-active, troubleshooter, who can rapidly identify business problems.
Fluent in writing technical manuals and documentation.
Strong command of the English language and willingness to achieve goals within a team environment.
Strong analytical skills
Experienced in working with groups to complete documentation within budget and on time.
Obtained a Masters of Arts degree with an English Major.
Received Certificate of Participation and 15 PDUs for attending IIBA’s Business Analysis Body of Knowledge V2.0 from June until August 2014. Gained an understanding on documenting the business rules and effectively implementing them into the Business Process Flow.
Experienced in UAT testing.
Effective in executing multiple tasks and assignments ahead of schedule.
Creative and aggressive self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.
Worked with various teams to resolve technical defects.
TECHNICAL SKILLS
Skillset
Microsoft Office, Snag-it Editor, SharePoint, HP Help Desk, Defect Management tools
EDUCATION
Masters in Arts – Major in English
Business Analysis Body of Knowledge V2.0 through IIBA – Attended June 2014 – August 2014
QMS – Quality Management Services training through GEHC Learning
PROFESSIONAL EXPERIENCE
GE Health Care, WI September 2014 – April 2017
IT Consultant through Codeworks, Inc.
Worked with a team of Documentation professionals to produce high-quality commercial documentation for end users. Wrote highly technical information targeted at a range of audiences that include vendors, System Administrators and Software Developers. Authored, reviewed, and edited documentation projects and programs in English.
Worked proactively to ensure that the documentation is accurate and complete, and that the documentation conforms to style guidelines. Drove documentation deliverables and team initiatives from inception to completion. Responsible for creating technical documents, edit contents within documents in a clear and concise manner by working with Subject-matter experts (SMEs) and Knowledge Facilitators (KFs) to ensure accuracy of procedures and product descriptions.
Reconciled various reporting sources and created summary of key differences
Assisted in preparing executive summaries for senior management
Utilized Consona and Knova Knowledge Central to edit Knowledge Documents (KDs) in the Problem Solution Database (PSDB) for Field Engineers (FEs), Dealers, and Customers.
Responsible for removing Patient Health Information that could be used to identify a patient, such as names, hospital names and other related details. In addition, also responsible for removing any employee information, such as SSO numbers and dates.
Altered images to remove patient information that is present on images.
Ensured that the Knowledge Document is legally compliant (e.g. procedures have references) and is presentable for external audiences. This includes correction of grammar, spelling, and punctuation errors.
Determined appropriate audiences as well as risk level and other flags, when appropriate.
Conducted a 100% review/audit of Class A & C Knowledge Objects in the GEHC Problem Solution Database (PSDB). Had the opportunity to work with Legal and Privacy teams during this exercise.
Reviewed, and edited technical service documentation for a variety of audiences such as online engineers, Field Engineers (FEs), Dealers, and Customers.
Organized, reviewed and edited operational procedures and manuals.
Worked with a range of specific Subject-matter experts (SMEs) and Knowledge Facilitators (KFs).
Worked with the Documentation Manager and project leadership teams to schedule and track documentation milestones.
Worked collaboratively with other documentation team members to complete tasks such as reviewing peer content, build product documentation according to departmental guidelines, and furthering the development of internal documentation standards and methodology.
Worked proactively with project teams to ensure that all product documentation is technically accurate, comprehensive, and in conformance with documentation standards.
Coordinated with a team of US-based documentation editors to ensure that all documentation deliverables meet requirements for developmental edits, copyedits, and proofing.
Worked independently to troubleshoot project-related technical issues.
Ensured legal compliance as well as appropriate audiences and risk levels (if applicable) in KDs.
Edited and reviewed a variety of service documents, including articles, reports, Technical publications, and manuals.
GC Garden, India January 2012 – December 2012
Documentation Specialist
Worked as an Analyst and documentation specialist for a reservation system.
Part of a 4 person team responsible for writing the help manual for the product. Utilized MS Word and created MS PowerPoint diagrams.
Updated project plan detailing and describing how the project will be managed.
Assisted with UAT testing for the demographic module for reservation system which contains two forms. Logged defects using HP service desk
Responsible for entering data into the system.
CMI Limited January 1998 –March 2000
Business Analyst
Worked as business analyst with sales module, insurance and HR module.
Worked with line of business Subject Matter Expert’s (SME) and corporate controller’s to gather Business Requirements and produce various deliverables based on Project Life Cycle (PLC).
Executed all required testing tasks, including population of results/defects in Quality Center and reconciliation of testing results.
Participated in various testing cycles including Conversion Test (CT), Integrated System Test (IST), and User Acceptance Test (UAT). Executed the test cases based on the test execution schedule.
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