Management, Administration,Communication Skills,Customer Service
Resume:
Sophia Kalograia Giatas
N. Billerica, MA ***** – 617-***-****– ******************@*****.***
Senior Executive
Education/Language Expertise – Leadership Management
Theoretical Knowledge
Foreign Languages/EFL
Human Resources
Management Technology
Educational Research
Instructional Strategies/Technology
Cross-Team Collaboration
Administration/Staffing
Strategic Plan Initiatives
Student Need Analysis
Program Development
Microsoft Office Expertise
Highly successful, self-driven, and dedicated Executive, Business Owner and Leader with solid experience focused on maximizing business and education objectives while upholding a culture of academic integrity.
Possess a passion to learn and achieve optimal levels of success by sustaining superior performance; provide a positive impact by developing positive relationships with people of all ages, cultures and social backgrounds.
Leverage educational theories and methodologies to design, develop, and implement success programs by integrating instructional technology.
Thrive in demanding environments utilizing organization and communication skills with a commitment to deliver quality results and achieve business success, growth and profitability.
Creative, ambitious, and motivated to ensure overall direction, coordination, and execution of objectives and goals by developing strategy to achieve positive and quality results; eager to undertake a new challenge.
Apply unique perspective based on belief to establish new and more effective methods to deliver services and implement best practices.
CAREER ACCOMPLISHMENTS
Established and developed the first foreign language school in Northern Greece, encompassing S. Kalogrea Ltd, a well-known chain of language schools which employed 40 personnel; launched 13 branch schools within a 10 year time span ;grew business by 35% on a yearly basis.
Developed a strong and recognized brand name in foreign languages ranking among the top 3.
Pioneered and maintained Foreign Language Library on pedagogical materials.
Developed pioneering and unique Business English and Foundation Year Program Courses, and a program validation process with the University of Paisley, Scotland and Kingston University, England.
Spearheaded programs for Foundation Year courses leading to entry qualification to United Kingdom.
Represented Cambridge University ESOL locally
PROFESSIONAL EXPERIENCE
S. KALOGREA LTD. Thessaloniki, Greece 2000-04/2017
Senior Executive
Managed the scope of overall progress and development of foreign languages by maximizing potential to meet prescribed outcomes and ensure the goal of earning a degree. Principal strategist and visionary maintaining high professional standards in pursuit of company’s mission, strategic plans, initiatives, and goals. Utilized knowledge of management processes, improvement methodologies, and initiation of comprehensive approaches to maximize profits and meet all financial objectives.
Developed a unique and pioneering business English course syllabi, including a full suite for teacher recruitment, trainee placement testing, evaluations, and company proposals.
Achieved success as Administrative Director serving as local representative of SKALO Cambridge ESOL English Language Examination Centre for CPE and FCE exams.
Enhanced business development focusing on key strategic initiatives, data analysis, identification of trends, and initiation of appropriate action plans; increased business exposure to target markets.
As Admissions Director and Student Consultant demonstrated multi-tasking skills to ensure placing Greek and International college students at the appropriate level, course, and group based on performance and competency in foreign languages.
Analyzed individual student needs and utilized appropriate customized training programs; remained current on progress of students throughout the course of their education.
Ensured effective contact management to provide elite customer service; kept current on all related requirements from international countries.
KALOGREA FOUNDATION SCHOOL AND COMPASS UK-S KALOGREA LTD. Thessaloniki, Greece 2000-04/2017
Director of Studies, Director of Customer Service
Created an educational environment which fostered innovation, responsiveness and accountability upholding a culture of academic integrity. Created, maintained and ensured high levels of leadership while enhancing and supporting a cohesive and effective environment. Ensured accountability and continuous support maximizing time effectiveness while utilizing efficient work strategies.
Developed and implemented Foundation Year Program which included creation of course scheduling and syllabi, teacher recruitment, and student counseling.
Recognized the uniqueness of each individual to facilitate a high level of education; provided excellent quality, and carefully organized learning areas.
Evaluated student learning through formative assessments and teaching strategies by developing plans that utilized unique teaching methods to address various learning styles.
Provided an environment that was creative, spontaneous and interesting to meet daily challenges to ensure overall student growth objectives.
As Customer Service Manager delivered results in exceeding goals in areas of sales and service in a customer-centric environment. Engaged with customers a lot, involved greatly in problem resolution and handling objections.
Worked effectively as a team member.
Paid careful attention to detail and time management.
S. KALOGREA LTD. Thessaloniki, Greece 2000-04/2017
EFL Teacher
Advanced and taught EFL to Greek and International College Students and interested parties, and Business English Continuing Education courses; supported the goal of high achievement. Established positive rapport demonstrating a friendly and cooperative manner, and proficient communication with staff and prospective families. In small groups, promoted goal to receive certification in various entities; English ECCE/FCE, ECPE/CPE, IELTS, TOEFL, and TOEIC.
Analyzed data to identify student needs, plan lessons, and support classroom instruction.
Organized and prioritized work flow utilizing organizational skills to maximize time effectiveness.
Promoted English in business context via video teaching, role playing and grammar exercises; focused on areas of oral and written communication.
Implemented and delivered a balance relevant curriculum to support course materials in keeping with achievement strategies; remained current with developments in teaching practice and methodology; promoted all aspects of personal development at all key stages.
Led, monitored and evaluated assessment and feedback to students in line with school policies.
PREVIOUS EXPERIENCE:
Executive Business Administrator, Philippou S.A., Thessaloniki, Greece
Business Administrator, Olympic SA, Insurance Company, Thessaloniki, Greece
EDUCATION AND TRAINING
ARISTOTLE UNIVERSITY OF THESSALONIKI GREECE, Thessaloniki, Greece
Bachelor of Arts, English Language & Literature
Additional Courses in Law School, Business Administration (3 years)
Business Economics The Law of Contract Commercial Law Employment Law, Economics & Business Environment
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