Engineer Support

Puneeth Kumar K U

Technical Support Engineer

E-mail id :-*********@*****.*** Ph:No:-+91-953*******

Objectives: -

Technical Support engineer with extensive experience in handling Customers, Strong communication, leadership and problem-solving skill seeks a similar role or next higher level with a strong company. Client -service oriented with proven ability to provide team-spirited leadership for maximum productivity. Skill at communicating effectively to attain company goal.

Education: - Completed graduation B.E (Electronic & communication) in B.I.E.T College under VTU, Belagavi University in year 2010.

Work History: -

Good knowledge on Windows 10 /RS2 creator updates, Windows 8 /8.1 /Windows 7 / OS platform.

Troubleshooting & configuring application related issue like Lotus notes/Outlook /Office products.

Configure the VPN in client machine & troubleshooting based error message.

Handling local & Network printer configuration and troubleshooting.

Resolving the calls over Remote / Chats /phone calls and create incident in time.

Creating or deleting user account from the AD and giving necessary permission.

Resolving hardware related issue in both laptops & Desktops.

Installed Antivirus and resolving the updates issue.

Troubleshooting of LAN Problems and checking the connectivity.

Grant the permission for share folder, printer access.

Resolving Wi-Fi issue in laptop.

Configuring client mail in mobile devices and troubleshooting the same.

Resolving system performance issue.

Building good relationship with different team & vendors.

Having knowledge on server 2012 OS, AD, Group policy.

Experience- 4 Years

CUSTOMER SUPPORT ENGINEER UNISYS 31ST JULY-2015 TO 22ND AUG 2017.

DESKTOP SUPPORT ENGINEER NET CONNECT 18TH JUNE-2014 TO 11TH MARCH-2015

DESKTOP SUPPORT ENGINEER MAGNA INFOTECH 6TH NOV-2013 TO 31TH MARCH-2014

Desktop Support Engineer Appnomic System PVT LTD 4th Oct-2012 To 5th Sept-2013

Certification

Training taken at IIHT Technology, Davanagere on following modules.

. Basic Networking N+

. MCP

. MCSA

Personal Info

Name :- Puneeth Kumar K U

D.O.B :- 11-05-1987

Nationality :- Indian

Hobbies : - Playing Cricket, Football, Listen Music, Browsing Internet, Reading Books,

Watching TV.

Location : - Bengaluru, Karnataka.

Declaration

- I hereby declare that the furnished details given above are true to my Knowledge.

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