Customer Service Manager

Christine Hunn

***** ***** **** **. *******, TX *7065

**************@*******.*** 713-***-****

Summary

**-**-** ********* ******* for Russo Coal Fire Kitchen as Lead trainer and Service Manager.

Customer Service Manager with track record of managing a variety of customer service issues quickly and effectively. Seasoned CSM with background in providing advice on diverse situations.

Highlights

Client relations specialist

Marketing Savvy

Team Management

Experience

Lane Bryant 02.14 to 03.16

Recruited, managed, mentored new customer service associates.

Developed rapport with clients based on handling difficult situations with professionalism.

Created and coached associate action plans for bottom performers to increase loyalty to the brand.

Accomplishments

2016 Bra Fit Event – 111% over goal

2016 Loyalty of Love Event – 154%

2016 Text Messaging Event – 522% over goal

Jones New York 05.12 to .02.14

Exceeded personal and corporate goals

Exceeded merchandising goals

Training new associates

Collaborating with clients to achieve desired results

Touched by an Angel 09.09-03.13

Professional residential and commercial cleaning

Professional Decorating

Zurich N. America 07.99 to 09.09

Premium, account, management tracking. Rating and processed of accounts

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