Customer Service Office
Resume:
Montoya Daniels
Lawton, OK 73501
****************@*****.***
Summary of Qualifications:
Four plus years of office management and over 25 years of customer service experience.
Expertise in accounts payable and receivable, bookkeeping, collections, employee management, marketing, payroll adjustments, and expense reports.
Have successfully completed establishments of new office location and completed office relocations.
5 years of consistently and successfully growing client bases in competitive and highly saturated regions for vehicle and title loans.
Experience with Microsoft Outlook and Excel and Certified user of ADP E-Time Enterprise 1000 (Web Based) time keeping.
Professional Experience:
Serco Lawton, OK November 2013-Present
General Clerk III (Document Triage/Complex Issue Resolution/ Casework)
Processed documents sent in by consumers in effort to get them approved for health insurance under the federal government’s Affordable Healthcare Act
Resolve or identify inconsistencies within the consumer’s application process and notify them by phone and mail of the outcome of our findings.
Assisting lower level clerks to become proficient in all departments.
Advance America Lawton, OK October 2012 – November 2013
CSR
Processed payday advances, bill pay services, tax prep, NetSpend prepaid Visa cards, and MoneyGram transactions.
Made collection calls to customers.
Cash handling and daily bank runs.
City National Bank Lawton, OK August 2012 – October 2012
Retail Banker (Lead)
Provided training to new employees.
Processed all customer banking transactions.
Opened new accounts and prospected potential new customers.
Held responsible for all of my banking transactions and cash drawer.
Balanced vault assets and ATMs totallying thousands of dollars.
Genesis Janitorial St. Peters, MO September 2011 – August 2012 Customer Service Assistant
Managed a team of 16 employees.
Monitored and ensured daily janitorial coverage for 243 Home Depot locations.
Ensured work completion/quality assurance for all contracted Home Depot locations.
Requisitioned parts and supplies from vendors; processed expense reports.
Completed payroll adjustments, monitored time clock reports, and performed cleanup.
Performed follow-up on all trouble tickets.
Title Cash of Missouri Wentzville, MO June 2010 – April 2011 Office Manager
Directly supervised 2 store employees.
Directed all aspects of daily operations through effective planning and training.
Expanded client base for title and payday loans through self-developed marketing.
Processed accounts payable and receivable for office location.
Quality audited all loans processed by any office employee.
Established and maintained client relationships and office customer service standards.
Collected on past due accounts via skip tracing, outgoing calls, and field visits.
Monitored store employees, finances, and bookkeeping.
Responsible for processing of all incoming and outgoing vehicle titles as well as the repossessing and selling of collateral vehicles.
Midwest Title Loans Rock Island, IL June 2006 – January 2010 Office Manager
Opened new store in June 2006.
Implemented office procedures when handed down from corporate offices.
Established program for processing vehicle titles for auction sales.
Processed and audited any new or repeat title loans.
Developed system for tracking titles being issued by the state.
Coached office employees on procedures and office behaviors.
Midwest Title Loans Rock Island, IL September 2005 – June 2006 Customer Service Representative
Made collection calls to clients.
Processed client loans and payments.
Completed all office filing.
Advocated all in store specials.
Baymont Inn & Suites Davenport, IA February 1998 – September 2005 Night Auditor
Balanced hotel books for all prior shifts.
Checked guests in and out of hotel.
Processed new guest reservations.
Operated hotel switchboard.
Processed night audit reports.
Provided face to face and phone customer service.
Education:
Cameron University Lawton, OK Fall Semester 2013-present Scott Community College (Online) Bettendorf, IA August 2009 –April 2011
Studied business management with a focus on business law and principals of supervision and quality. Additional studies and expertise in office motivation development and process implementation.
References:
Professional and personal references provided upon request.
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