Customer Computer

BAWANAN, JOSEPH BRIAN T.

Blk.**c Lot * Ph.* Rang-Ay St. Dela

Costa Homes II Novaliches, Caloocan City

093******** / 099******** / 9623916

*************@*****.***

EDUCATION:

Tertiary St. Clare College of Caloocan

Computer Science (BS CS)

Zabarte, Caloocan City

Sep. 2008 - April 2012

New Era University

Electronics and Communication Engineering (BS ECE)

St. Joseph Street Milton Hills Subdivision, Quezon City

2004-Sep. 2008 (1st-3rd)

CERTIFICATIONS/TRAINING:

Computer Hardware and Servicing - NC II CCMTC (TESDA Accredited)

CISCO traning (MNET IT Trainining Solutions)

WORK EXPERIENCE:

WIPRO

6th floor Eton Centris, Cyberpod one bldg., Quezon ave., Pinyahan, Q.C. 1100

TSR - (June 2014 – August2017) Help customer’s fix their internet connection by doing basic troubleshooting. If found out that there’s a line issue, we’ll send a technician to investigate.

Teletech

Robinson's Novaliches Quezon City

TSR - (October 2012 – 2014) Assisting customer in fixing their device, giving instruction and install/uninstall software. Verizon Account

Teleperformance 3/F Edsa Central Pavilion, Greenfield District, Mandaluyong

TSR - (January 2012 – April 2012) Troubleshoot printer and scanner. EPSON account

CSR – (April 2012 –June 2012) Phone activation and billing concern. Sprint Account

St. Mary Goretti School.

Palmera, Kaypian Rd., Bulacan City

June 2009- May 2010

Substitute Teacher in Computer Subjects

TECHNICAL EXPERIENCE:

Excel (The Expressions Company)

Hardware and software repair of laptop and desktop computer.

Maintaining computer system and networks.

SKILLS:

-Diagnosing and solving hardware/software issues.

-Logging customer queries.

-Installing and configuring computer hardware, software, systems, networks, printers, scanners and more.

-Monitoring and maintaining computer systems and networks.

-Talking staff or clients through a series of actions, personally or over the telephone to help set up systems or resolve issues.

-Working continuously on a task until completion (or referral to third parties, if appropriate).

PERSONAL INFORMATION:

Date of Birth: November 19, 1985

Place of Birth: Manguyang, Gloria, Oriental Mindoro

Age: 31yrs. old

Civil Status: Single

Citizenship: Filipino

CHARACTER REFERENCE:

Karlu Camba

WIPRO, Tech support

091********

Johnnel Sandoval

CSR, Teleperformance

092********/090********

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