Computer Science Engineer

R.NARESH KUMAR

Cisco certification id number :

CSCO13193107

RESUME

OBJECTIVE:

To be a part of adept ambience by aspiring exciting position in corporate sphere through candor, dedication and sedulous to ensure mypinnacle exertion contribution proclivity towards prolific upshots of myorganizationand fortificationof myknack flourishingly CARRIER SUMMERY:

Software Tech support- Sify technologies, Chennai. From 13/08/2015 to 31/08/2016. o There using ERP based Business-Management-Softwaretypically a suite of integrated applications that an organization can use to collect, store, manage and interpret data from manybusiness activities, including: product planning, cost. manufacturing or service delivery. marketing and sales. o Tasks Handled:

Analyzing the ticket and making calls to my client

Asking the issues in that software by taking control in team viewer (Remote session)

And starting to resolve it as per the customer need simultaneously updating the status in Customer Relationship Management (CRM) and mailing to my coordinators

If not complete it in time taking the Database from client side and restoring it in our side and resolving it by preparing patches in SQL

After completing the troubleshooting process getting control of client system and restoring the database and closing it

If the billing is not coming properly from the printer we will assigning the tickets to Wipro team for field visit

Once the issue has been resolved we will get closure confirmation from client side and closing the tickets

This are all have to be done within the SLA

Support Engineer- NIIT-Vellore. From 17/07/2014 to 27/07/2015

Installing the software in the system and maintaining the systems.

Resolving Network connectivity problems

TECHNICAL SKILLS:

Install, configure a 2900 series Cisco Router, awareness in TCP/IP; OSI Layers, IP- Subnetting, VLAN, TCP/IP; administer Networking; Wireless Technologies.

Routing protocol: Static Routing,RIP, RIP v 2, OSPF, IGRP, EIGRP, BGP.

Routing Concepts : ACL, NAT, PAT, and IPv6.

Know networking topologies.

Know networking concepts.

Basic switch and router configuration. SOFTWARE SKILLS:

Language: Object oriented programminglanguage,

OS: Windows, Linux.

Back end: SQL SERVER2008

PERSONILITY TRAITS:

Strong Interpersonal and Communication skill.

Abilityto work in a teamwith diverse background.

Willing to learn and adapt new opportunities and challenges KEY RESPONSIBILITES:

Handling the escalations.

Preparing the patches in time and deploying into the client system.

Supervise the each stage of issues and giving suggestions ACCOMPLISHMNETS:

Cisco certified Network Associate(CCNA)

Cisco certification id number: CSCO13193107

Completed certification in Database fundamentals and SQL server 2012 in Microsoft virtual academy

ACDEMIC CHERONICLE:

Apr 2010 Ganadipathi tulsi’s jain EngineeringCollege, Vellore.

-Apr 2014 B.E – Computer Science and Engineeringwith 67.9%. AREA OF EXPLORATION:

Troubleshooting.

Networking.

PERSONAL DETAIL:

Father’s Name :

Occupation :

Mother’s Name :

Date Of Birth :

Nationality :

Mr.K.RAJENDIRANBus

conductor(Private)

Mrs.M.KOMATHIRAJENDIRAN.

17-05-1993

Indian

Gender : Male

Marital Status : Single

Language Known : Tamil,English,Telugu

I herebyDeclareabove furnished specifics are true to the best of myknowledge and belief.

PLACE: VERACIOUSLY,

DATE: R. NARESHKUMAR)

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