Product Development Engineering
Resume:
GARY HSIEH
********@*****.***
** ******* *** ***** ****** NJ 08054
SUMMARY:
- Over fifteen years of experience in all phases of engineering and product management of Building/Home Automation Control Systems, IoT Gateways/Hubs, Thermostats, LED Lighting Fixtures, Motorized Automated Shades/Louvers and Fire Control Systems
-Directed both Product Management and Engineering Development staffs to create product roadmap strategy and the end to end product development
-Develop wired (RS485, LONWORKS, RS232) and wireless communication protocols (ZigBee 802.15.4, WiFi) for building and home control systems
-Develop and maintain cloud architecture, mobile apps, management portal, and performed analytics of large scale data
-Expert knowledge in Hardware/Firmware design and debugging
-Strong Knowledge of Mechanical Engineering Design of aluminum extrusions, sheet metal housings, plastic injected molded components, lens, optics, etc.
-Work cross functionally with all internal departments to define, develop, support product and services
-Responsible for both ensuring waterfall based and agile based product development methodologies
-Lead Technical Customer Support staff
-Expert knowledge of Regulatory Agency Standards and the approval process
EDUCATION:
BS Electrical/Computer Engineering, 2001, Rutgers University, School of Engineering
EMPLOYMENT:
10/15 - Present LUX Products Corporation, PA
Position: DIRECTOR OF PRODUCT MANAGEMENT
*Develop product portfolio and lead product development and product management functions
*Recognized 40 under 40 in the NEWS HVAC industry and represented company in various speaking engagements
Product Development
- Responsible for UX and industrial design of thermostat devices and mobile app
- Responsible for coordinated all engineering and manufacturing functions (Asia based locations)
Product Management:
- Form and direct a staff (US location)to manage the end to end milestone process from ideation to release and support
- Responsible for managing all aspects of mobile app development and support along with cloud infrastructure
- Specifying all cloud based integrations and executions
- Responsible for forming and executing product roadmap and mobile app epics
- Managed key customer relationships along with custom OEM/ODM opportunities
Technical Services
- Managed staff of technical customer support agents
- Monetized customer data into services revenue stream
- Tested and managed warranty returned units
10/14 - 10/15 Comcast Xfinity Home, PA
Position: SENIOR MANAGER
* Product management for Xfinity Home Security and Automation Devices and Services
* Quality Lead for all Home Automation and 3rd Party IoT devices and platform
Product Management:
- Develop and Maintain the Business and Functional Requirements for Xfinity Home Devices
- Manage all aspects of the project from ideation to release to legacy support
- Work closely with vendors, platform provider, and internal engineering groups to develop the product and services
- Work with internal cross functional team (Marketing, Quality, Logistics, Service, Accounting, Engineering, Legal) to support successful launch of the product and services
- Attend trade shows responsible to represent Xfinity Home products and Services
Quality Lead:
- Performed a gap analysis based on the prior process and then current known issues with the Home Automation devices and services
- Formed a device/network testing and evaluation laboratory based on the gap analysis
- Setup and Manage a lab with the following responsibilities
- Write test protocol document
- Trouble shoot existing issues in the field and take both Corrective & Preventive actions
- Perform observation based test to stress both the devices and ZigBee/WiFi communication performance
- Perform Benchmarking test/evaluation with competitor IoT devices/services
- Coordinate with other Quality Teams to drive consistency with all Xfinity Home Products and Services
3/13 – 10/14 Zumtobel Lighting, NY
Position: DIRECTOR OF ENGINEERING AND REGULATORY FUNCTIONS
* Directed R&D group with the following responsibilities: Mechanical Engineering, Electrical Engineering, Optical Design, Regulatory Lab Functions, Product Management and Cross functional support
* Report directly to CEO and a member of the Board of Directors
- Mechanical, Electrical, & Optical Engineering Functions
- Developed for Zumtobel’s high-end architectural LED lighting product portfolio: linear products, troffer products, downlights and track lighting
- Design of sheet metal housings, extruded profile, die casted bodies
- Specifying and Design of Drivers, Emergency Units, Ballasts
- Specify LEDs, COBs, develop custom boards and specify standard boards
- Design of reflectors, lens, and various optics
- Regulatory Laboratory Functions
- Formed and Maintained a STMC CSA laboratory where all testing and report writing was conducted on site to expedite the product development process
- Formed an optics lab to conduct testing and validation of fixtures and optical components (lens, reflectors, etc.)
- Responsible for all listings: CSA, UL, LM79 Photometry, Energy Star, Lighting Facts, DLC
- Management Responsibilities
- Review of all engineering employees, furthering training/knowledge base of the department, creating distinct departments to define responsibilities
- Ensuring department follows the corporate New Product Development Process
- Working in a cross-functional with Product Management, Marketing, Manufacturing to ensure successful product release and maintenance
- Conducted Voice of Customer studies with Architects and Specifiers to help form Product Specifications
- Developed a Configurator System (Buy Design) to automate Bill of Materials and Routings.
- Support Field Staff to troubleshoot field issues
6/08 - 3/13 MechoSystems,NY,
Position: ELECTRICAL ENGINEERING MANAGER
* Manage staff with the responsibilities of software and hardware engineering, manufacturing support and technician lab functions
Electrical Engineering Management:
- Lead hardware and software design and developed specifications from concept to release to meet corporate objectives
- Development included design of wired (RS485, LONWORKS, RS232) protocols and Wireless protocol (ZigBee 802.15.4)
- Managed complex foreign product development, resources and manufacturing
- Developed design verification testing protocols
- Coordinate and ran safety agency approval evaluation/testing (UL, CE, FCC, etc.)
- Lead interdepartmental support: Manufacturing, Technical Support, Field Service, Project Management, Sales
- Visit Job sites to troubleshoot technical manners and directly address all logistical issues
- Attend and setup Trade Shows to provide technical leadership, run regional dealer training, and manage third party business partnerships
- Implement a Sharepoint Enterprise System to organize technical documents and centralize cross functional communications
Product Management Functions:
- Run cross functional groups: forming the group, conduct status meetings, assigning action items and maintaining project schedules
- Run all aspects of training:
- Create materials
- Conduct training for both internal staff and external installer base
- Created materials and conducted internal roll out presentations
- Write Installation Instructions, Manuals and Architectural Specifications for control systems and intelligent motors
- Form product positioning strategy based on:
- Analysis of Voice of Customer Data
- Addressing needs of current product line
- Analyzing competitor products
- Analyzing information from sales department
- Coordinated estimating/presales of beta sites and implementation
- Routinely review over all aspects of on going projects: wiring diagrams, shop plans and project bids
2/07 - 6/08 Intertek, Totowa, NJ,
Position: SENIOR PROJECT ENGINEER
-Evaluate products to UL regulatory standards and establish a lab for the evaluation of Fire Safety Products
- Established a lab and procured all equipment for UL864 conformance testing
- Ran all aspects of complex UL864 and UL1971 projects with the full completion of quotation, construction report, test data package, and final listing report
-Worked with customers to correctly apply the standard to each specific product and to assist in understanding the standard(s)
- Trained technicians to properly run and document test results
- Developed the UL864 9th Edition NRTL Test Program by developing time lines, test package outlines and new methodology.
- Managed multiple complex projects and quotes concurrently
- Managed a small staff an provide technical guidance
12/05 – 2/07 Cooper Industries, Long Branch, NJ,
Position: Senior Design Engineer
- Hardware and Software design of fire control notification devices
- Gathered Voice of Customer data from a wide range of customers (small to large distributors) for information of product improvements and new product development
- Develop new marketing and engineering specifications from the Voice of Customer data and from inter-departmental meetings
- Visited beta sites for analysis of installation time, installation issues and for further Voice of Customer data
- Worked with Marketing Department to develop specifications for new series of strobes and systems that service the Mass Notification industry
STROBE MODULE AND AUDIBLE MODULE DESIGN
Design Engineer: Recover an existing ASIC design and then design new series of microcontroller base (PIC16F) strobe and audible modules with
new features in a very cost sensitive product line.
- Responsibilities include: Hardware design, software development (assembly language), and PCB layout of all prototype modules
- Hardware design of the strobe module included a switching boost converter, inrush detection circuitry and inrush limiting circuitry
- Gathered information of competitors products for evaluation and comparison
- Working hand and hand with the mechanical department for both conceptual and industrial design
CONVENTIONAL DETECTOR PROJECT
Project management: Manage product line of European based conventional detectors to ultimately be successfully released in the United States.
- Gathered information involving functional features of competitive third like models of conventional detectors
- Created detailed specifications of the UL standards (UL268, UL521) for existing European detectors to comply to
- Managed European engineering staff to make the necessary changes functionally and aesthetically to meet marketing, engineering, and regulatory compliance requirements
- Ran compliance testing of all models at regulatory compliance laboratory site
- Worked with overseas manufacturing facilities to meet all specifications
5/01 – 12/05 Siemens, Florham Park, NJ,
Position: DESIGN ENGINEER II
MAIN FIRE CONTROL MOTHERBOARD
Project Engineer: successfully redesigned and added new features to a main control board
- Lead hardware design engineer
- Responsible for the design of battery charger section with Unitrode UC3909 Switchmode Controller utilizing a Buck Topology
- Developed PLD (GAL16V8D) program, which set the memory and I/O map
- Researched and replaced main processor and the memory section FLASH/RAM
- Module testing and conformity to regulatory agencies (UL, ULC, NFPA, CSFM, FCC)
- Hardware/Software integration, working with PCB layout and mechanical department
- Managed project from engineering specification, to physical design, to all documentation, to working with all affected departments (Marketing, Testing, Manufacturing, Purchasing, Q/A, etc)
COMPLIANCE OF REGULATORY STANDARDS
Designed-in additional hardware features to existing modules to meet all proper codes and regulation for fire safety standards (UL864 8th edition to 9th edition).
- Modified existing designs to meet updated regulatory standards, analog design
- Added external circuit supervision, adding in timer circuits, and adding in battery charger circuit supervision
LCD DISPLAY
Debugged assembly level firmware (Motorola 68HC705) for a LCD display module.
HUB MODULE
Assisted the development of a router module: design verification, testing, design changes, bill of material work, clearing through mechanical issues, interfacing with various departments so that the module would be approved by UL.
AWARDS
2004 Product Development All Star
2003 Product Development All Star
5/00 - 9/00 Schindler Elevator Corporation, Randolph, NJ ENGINEERING INTERN
-Performed system level acceptance testing on developing hydraulic system (hardware testing).
-Developed automated program and simulator for testing purposes.
-Assisted the Drive team with developmental changes with the Drive software.
-Performed electrical wiring.
SKILLS:
Hardware:
Expert use of oscilloscope, meters, and general lab equipment
ORCAD, PSPICE, LabView, Express PCB Schematic and Layout
Computer Languages:
C, C++, ABEL, Assembly – Microchip, MS Visual Basic, Python
Applications:
MatLab, MS Office, SUPREM, ORCAD, VISIO, CodeWright, MS Sharepoint, MPLAB, Adobe Illustrator, Buy Design, Lighttools, SQL
REFERENCES:
Available upon request
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