Customer Service Management

Trained Skills

E-Verify

Payroll

Bookkeeping

Training associates on various tasks

Orientations

Experience

HR Intern, L3 Insight Technology

June 2017-August 2017

Held the position of an HR Coordinator throughout the majority of the internship.

Learned various tasks including orientations, E-Verify, filing, job fairs, summer outings, and handling everyday tasks as an HR Coordinator.

Customer Service Leader, Hannaford

May 2012-Present

Lead a team of 7-12 employees throughout everyday shifts.

Delegate duties to employees to make the day run smoothly.

Adapt to changing environment and changing to new demands.

Education

Business Studies in Human Resources Management, Southern New Hampshire University

GPA 3.7 Presidents List Deans List Expected May 2018

Associates Degree in Business Administration with a Concentration in Business Management, Nashua Community College

GPA 3.49 Vice Presidents List August 2016

Project Experience

Recommendations for CCA Global Partners

Developed a proposal for CCA Global Partners to expand their business to the sectors of Automotive industry and Pizza Restaurants industry, as well as two different countries

Conducted analysis for CCA Global by analyzing competitors, analyzing revenue, and researching how it fits the “Triple Bottom Line.”

Identified the needs of CCA Global Partners and entrepreneurs, while working within a team.

Created and performed sales pitch to CCA Global Partners CEO to provide CCA Global with some new recommendations and to practice overcoming rejection.

Global Executive Management and Communication Program

Travelled to Vina del Mar, Chile and lived with a host family to experience the culture

Taught high school students team building exercises

Visited various businesses in Chile to learn their management style

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